My ornament came broken or misspelled.

Please contact us immediately if there are any issues! Occasionally, we do make mistakes. Don't worry! If it's our mistake, we will either fix it or replace the ornament if we cannot. All we need is for you to send us a photo of the damage, or incorrect personalization. We will send you a new one the next day if we have them in stock. If the ornament is not in stock, we will offer you a choice of another style or a full refund. We will also send a shipping label to send ornaments with errors back to us. We do not offer partial refunds in compensation for ornaments that the customer decides to keep. We also cannot refund orders where the customer made an error in their personalization request, though we will work with you to fix the error.

Shipping will not be refunded on any orders as the shipping cost is incurred at the time of original shipment. For ornaments that we fix due to customer error, shipping both ways is the responsibility of the customer. **Please proofread all personalization requests. Review your personalization information before submitting your order. Check spelling, dates and names carefully.

If you need to change the shipping address after you have placed an order, please cancel the original order and place a new one with correct shipping details. If you need ornaments shipped to more than one address, place a separate order for each address. We cannot combine shipping for orders placed separately. To do so, we will cancel the original orders so you can place one combined order. Please note that we cannot be responsible for the performance of the United States Postal Service, and we cannot provide tracking information other than what is provided by USPS. We are not responsible for items marked "delivered" by the US Postal Service that the customer does not receive.

Can you make an ornament for me, or change the color or design of your ornament?

Unfortunately, the only thing we personalize is the writing -- the names and messages. We cannot change colors or manufacture new ornament styles. Any writing you see in the sample photos can be changed, personalized for you, except in the few cases where the ornament description or photo says a piece of writing is "pre-printed." We cannot personalize the back of the ornament.

Will my ornament have the writing in the sample photo?

We will only include the writing you request with your order. We can't make assumptions about what we would like without you telling us, and each of our customer's has individual wants and needs for their ornaments. With regard to writing style - we have several artists working with us and while each strives to make their writing very close to the samples, some natural variation will occur as all of our personalization is done by hand.

Where do I put my personalization instructions?

As you look at the ornament you would like to purchase, you will notice a text field to the right side of the listing. You can put all of your instructions there, using the format suggested in the listing. Then add the item to your cart. That keeps all the instructions together with your order. When you check out, you will be able to review all of your personalization.

I made a mistake on my order. Will you fix it?

If you made a mistake in your personalization and don't realize it before the order is completed, be in touch. We're happy to make additions or changes as long as you ship the ornament back to us and cover the return shipping.

My package says it was delivered, but I do not have it.

I know it sounds crazy, but more often than not in this situation the package will end up showing up within a few days. Either it was delivered to a neighbor, or just still with your mail carrier. So please be patient for a few days. Calling your local post office (not the 800 number, but your town’s post office) seems to help in these situations. Unfortunately, we cannot refund or replace any orders that have been marked as ‘delivered.’

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Personalized Couple With Dog Ornament - Custom Couple With Pet Christmas Ornament - Couple Ornament - New Home - New Dog Ornament

Name: Personalized Couple With Dog Ornament - Custom Couple With Pet Christmas Ornament - Couple Ornament - New Home - New Dog Ornament
Brand: ChristmasShoppeUS
SKU: 1305768900
Price: 14.95 USD
Availability: InStock
Rating: 4.9 (23 reviews)

Price:$14.95

Original Price: $19.93

25% off

•

Limited time sale

ChristmasShoppeUS

Ships from Indiana

Arrives soon! Get it by Nov 14-20 if you order today

Do You Want This Personalized?

Please select an option

Personalization

The sample photos show sample writing only. Please tell us everything you want written on the ornament and where you want it written. If you do not want personalization just type "Do Not Personalize". See the description for more details. Thank you!

0/1024

Quantity

You can only make an offer when buying a single item

Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Highlights

Made by ChristmasShoppeUS
Ships from Indiana! Shorter shipping distances are kinder to the planet
Materials: Christmas Magic, Hand Painted Resin, High Gloss, Satin Ribbon, TLC
Width: 2.5 inches

Height: 5 inches

Personalized Couple With Dog Ornament Custom Couple With Pet Christmas Ornament Couple Ornament

Don't forget about your furry friend, who is an important member of the family! Make your ornament more unique by having it personalized! We guarantee that with our Couple With Dog Christmas Ornament, you will never miss your faithful best friend.

Our ornaments are personalized by hand (with love) using permanent black ink. They include a ribbon for hanging on your Christmas tree making it the perfect Christmas gift!

Before adding the item to the cart, use the "Add your Personalization” box, to the right of the ornament photo, to tell us what you want written in each area on the ornament. Our goal is your complete satisfaction with your personalized ornament!

Your ornament will be hand-personalized according to your instructions, including names, message, and year. Please carefully review your personalization information before submitting your order. Check spelling, dates, and names. If you do not want your ornament personalized, please type “Do Not Personalize” in the “Add your personalization” box.

Please Note: Color scheme and design of this ornament cannot be changed. We can only add personalized writing by hand with permanent black ink.

Orders received with no notes or incomplete - confusing instructions may be delayed until we verify personalization instructions with you. If we cannot reach you before the ship-by-date, the item may be sent without personalization, or our best guess based on the information provided.

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SIMILAR ORNAMENTS
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To View All of our Couples / Family of 2 Ornaments:
https://www.etsy.com/shop/ChristmasShoppeUS?section_id=27584061

To View All of our Personalized Ornaments:
https://www.etsy.com/shop/ChristmasShoppeUS

Order today to get by Nov 14-20
Returns & exchanges not accepted
Cost to ship: $5.95

Enjoy free shipping to the US when you spend $35+ at this shop.
Ships from: Jeffersonville, IN

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Ashlee

Owner of ChristmasShoppeUS

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Reviews for this item

What buyers say, summarized by AI: Fast shipping Looks great Great quality Love it Perfect gift

4.9

(23 reviews)

5.0 Item quality

5.0 Shipping

5.0 Customer service

100% Buyers recommend

5 This item

Lisa Dec 3, 2025

Well done, fantastic ornament, Great service, quick shipping!

Lisa Dec 3, 2025

5 This item

David Nov 17, 2025

Really cute, high quality, fast shipping!

David Nov 17, 2025

5 This item

Janene Mar 17, 2025

My daughter and her husband loved their ornament!

Janene Mar 17, 2025

5 This item

Tracy Dec 19, 2024

Very impressed with the product. Arrived sooner than expected.

Tracy Dec 19, 2024

Photos from reviews

Ashlee

ChristmasShoppeUS ·

Louisville, Kentucky

4.9

88.1k sales

7 years on Etsy

Following Follow shop

Message seller

Typically responds within a few hours

Following Follow shop

Message seller

Typically responds within a few hours

Smooth shipping Has a history of shipping on time with tracking.

Speedy replies Has a history of replying to messages quickly.

Rave reviews Average review rating is 4.8 or higher.

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Personalized Couple With Dog Ornament - Custom Couple With Pet Christmas Ornament - Couple Ornament - New Home - New Dog Ornament

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