Your jewellery is particularly susceptible to damage from the effects of chemicals present in perfume, hairspray, make-up, nail polish remover, body oils, sun tan lotion and deodorant.

Do not keep jewellery in direct sunlight as prolonged exposure to sunlight can cause many gemstones to fade and lose their colour. Amethyst, rose quartz, chalcedony and smokey quartz are just some of the gemstones that can become paler from exposure to sunlight.

Clean your jewellery carefully with a soft, non-abrasive and lint-free cloth or chamois; this helps maintain or bring back its shine. If necessary, you can use a mild washing up liquid with warm water and a soft toothbrush, then rinse with clean water and pat dry with a soft cloth.

Avoid using ‘dip’ polish or abrasive jewellery cleaners as these contain harsh chemicals and can destroy your jewellery over time. We do not recommend the use of any jewellery polishing cloths which have been treated with cleaners or polishing agents.

MŌ Studio jewelry is not suitable for children under the age of 11, due to small pieces which may cause a choking hazard and gold plating which may be unsafe for young sensitive skin.

Please note that all jewellery pieces are made with gold plated, brass or copper metals and will tarnish over time depending on the frequency of use and care taken when using items. To preserve pieces for longer we strongly advise to store the pieces separately, away from sunlight and moisture, and while wearing the pieces please avoid placing them in water.

MŌ Studio will not be held liable or responsible for any harm or accidental damage caused to people or property by its jewellery pieces and/or components.

- Purchases will be dispatched ASAP after the order has been received.
- We offer FREE Shipping for all orders in Canada
- Free Shipping to the US with a purchase of $35 USD and over

- Shipping Options - CANADA 🇨🇦

1. Canada Post(Regular Mail) - FREE (Default)
- 2-12 Days
- Does Not Include Tracking and Insurance

2. Canada Post (Expedited)
- 3 business days (Guaranteed)
- Includes Tracking

3. Canada Post (Priority)
-3 business days (Guaranteed)
- Includes Tracking

- Shipping Options - US 🇺🇸

1. USPS ( Tracked Parcel) - FREE with a purchase of $35 USD and over (Default)
- 4- 7 days
- Includes Tracking

- Shipping Options - Other Countries 🌎
1. Chit Chats ( Tracked Parcel)
- 5-22 days
- Includes Tracking

- If you would like to make a return, please contact us within 7 days of receiving your package and we will accept the return in the form of Store Credit. We will then provide you with instructions on mailing your package back to us at your expense. Store Credit will only be made to the product, and not the shipping cost.
- *Please note,* that the customer is responsible for all return shipping costs, MŌ Studio is not responsible for any items lost or damaged during transit, thus please only ship items back for return via tracked shipping methods.
- Due to hygiene reasons, earrings are non-refundable.

- If you are not entirely happy with your piece, you can exchange your item with a different item within 14 days of receiving your order. Exchanges will only be completed once the original item(s) has been received by our team.

- All the orders will be shipped to the shipping address supplied through your Etsy Order.
- Please double-check this address is correct before checking out. We are not responsible for packages shipped to the wrong address. It is the buyer’s responsibility to ensure that all shipping information is correct when placing the order.
- All parcels that are "Returned To Sender" due to an incomplete or inaccurate address will be disposed of upon returning to our shipping carriers.

Our gold-filled pieces have a more substantial and luxurious look and feel. However, it's important to note that the content and thickness of the gold layer can vary within the industry. This variability is something we consider in our pricing to provide the best value to our customers.