Gold- or Silver-plated pieces are composed of a layer of gold or silver bonded to brass. Because of this, it is normal for the plating to fade over time. How fast the plating fades depends on several different factors such as; your skin’s acidity, how often you wear the piece and the activities you do while wearing the piece.

To ensure your piece stays sparkly for a long time, make sure to remove all jewelry before showering, swimming or any other contact with water which will tarnish the jewelry. Avoid contact with perfumes, lotions, sunscreens or any other chemicals. After wearing the piece, it is best to clean it with a dry cloth and store it in a cool, dry place such as your gift box.

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All our pieces come in jewelry boxes ready for gifting. Gift wrapping is also available at checkout!

All US orders are shipped with USPS. Canadian orders will be shipped via UPS. Processing time is 2-4 business days.

GOLD FILLED:
Gold Filled jewelry is made by bonding a layer of solid gold to another metal. It’s at least 1000x thicker than gold plating and is super durable and long lasting.

To ensure your piece stays sparkly for a long time, make sure to remove all jewelry before showering, swimming or any other contact with water which will tarnish the jewelry. Avoid contact with perfumes, lotions, sunscreens or any other chemicals.

STERLING SILVER:
Sterling Silver requires polishing from time to time due to oxidation.

After wearing the piece, whether gold-filled or sterling silver, it is best to clean it with a dry cloth and store it in a cool, dry place such as your gift box that is included in your order.

We are happy to make adjust/re-work your jewelry if you are not 100% satisfied.

Please contact us within 14 days of receiving your jewelry if you would like to exchange a length or size.

Please note there is a re-work fee for adjustments/exchanges. This fee covers labour and shipping.

Tarnish within 14 days is not normal or reflective of the quality of products we offer, please contact us and we will replace the item. Anything after that will be subject to a small replacement fee. Tarnish over a few days is not normal however it can happen over a few months of consistent wear with plated items. How fast the plating fades depends on several different factors such as; your skin’s acidity, how often you wear the piece and the activities you do while wearing the piece. After wearing the piece, it is best to clean it with a dry cloth and store it in a cool, dry place such as your gift box. Your happiness is our #1 priority. No matter the issue, please contact us as we are always here to help find solutions.

We can repair or replace broken items within SIX MONTHS of purchase. Please send us a photo of where your item broke.

All orders are sent with a tracking number. You will receive this tracking number by email once your order has shipped. Use this to stay updated on where your order is, unfortunately we do not have more information that what is provided with the tracking number.

Please contact us if you do not receive your order with 30 days (USA and CANADA) or 60 days (INTERNATIONAL).

We are not responsible for customers inputting the wrong address. If the item hasn't been shipped we will gladly change the address. Once shipped we are no longer responsible and cannot refund your order.