We offer worldwide shipping through standard mail, providing a tracking number for your convenience.

Please note that standard delivery does not require a signature.

Please check at any time the estimated shipment and delivery dates in the 'Purchases and Reviews' section of your order.

If your order has been shipped, find tracking information and order details in the shipping notification sent to your email address.

International orders are handled by La Poste until they leave France and are trackable at laposte.fr. Once they arrive in your country, your local postal services take over.

Contact us if your order has not arrived by the specified delivery deadline. Please be aware that tracking is active for 60 days, so we won't be able to assist you if you contact us after this period.

We ethically handcraft our designs, paying meticulous attention to every detail to create timeless pieces of jewelry designed for lasting beauty.

Your satisfaction with AgJc jewelry is our utmost priority. If, for any reason, you find yourself not entirely pleased with your purchase, please don't hesitate to reach out. We are committed to facilitating exchanges, refunds, or sending a replacement piece in the case of any product defects.

Our jewelry is crafted from sterling silver, solid gold, or gold fill over sterling silver (with 5 micrometers of gold), all of which are nickel-free precious metals.

GOLD PLATED & SHINY SILVER:
We recommend immersing your jewelry in a mixture of warm water and a few drops of mild dishwashing detergent. Allow the jewelry to soak in the soapy water, air dry, and then use a soft microfiber cloth for the finishing touch.

BRUSHED SILVER:
Avoid the usual method of cleaning with a polishing cloth, as it may wear away the texture over time. To remove tarnish, gently scrub with a toothbrush dipped in a mixture of baking soda and water. Rinse thoroughly and blot dry with a soft towel or cloth.

OXIDIZED SILVER:
To preserve the black color, we advise against cleaning your jewelry with abrasives as much as possible.

Remember to protect all jewelry from scratches, sharp blows, chemicals, extreme temperatures, humidity, and sunlight as much as possible.

Frequent cleaning is recommended to maintain its true beauty. Exposure to saltwater, chlorine in swimming pools, soap, perfumes, personal products, and perspiration can contribute to tarnishing and may cause gold plating to wear off.

The silver's dark look comes from a special oxidation process preserved by wax. With time, it naturally develops a beautiful patina of light and shadows. If you want to restore the dark appearance, contact us for an easy trick to oxidize it at home.

Our jewelry comes in eco-friendly packaging, perfect for gifting!

The boxes are plastic-free, made from FSC®-certified natural cardboard with water-based glue, showing our dedication to sustainability. The FSC® mark guarantees materials from responsibly managed forests, supporting sustainable wood harvesting practices.

In our commitment to environmental stewardship, orders containing multiple items will be thoughtfully consolidated into a single box to reduce waste. Should you prefer each item to have its individual box, please inform us, and we'll gladly accommodate your preference.

Absolutely! We are delighted to facilitate returns and exchanges. Kindly reach out to us via Etsy within 14 days of delivery for guidance on the return process. To be eligible for a return, your item must be unused and in the same condition as when you received it, including its original packaging.

Please be aware that custom or personalized orders are non-returnable.

You are responsible for the shipping return costs. We recommend using a trackable shipping service or opting for shipping insurance. The item remains under your responsibility until we confirm its receipt, and for added security, we strongly advise obtaining a signature upon delivery.

Adding a personal touch to your gift is a wonderful way to show someone you care. When purchasing a gift, we provide you with the option to include a personalized message.

To make your gift even more special, you can designate the order as a gift during checkout. This allows you to include a complimentary gift message, which will be printed on a small card placed inside the gift box along with the unique piece of jewelry. It's our way of helping you make each gift truly memorable.