Most orders will be shipped within 2 days from Dallas, USA (Mon-Fri). We'll do our best to meet these shipping estimates but cannot guarantee them.

Shipping speed:
The standard shipping method is USPS First-Class Package, which is usually 2-7 days within the US. If you need your items sooner, use the USPS Priority or USPS Priority Express option at checkout. Actual delivery time will depend on the shipping method you choose.

How to make sure my address is accurate?

Buyers are responsible for verifying your receiving address. Please try to use the USPS verified address. We will ship to the exact address listed. If the package is returned to the sender or lost due to an invalid or wrong address, the buyer will be responsible for it.

Can I change my address to another one?

Yes, you MUST contact us as soon as possible before we print your order, we will change it. But if we have already pulled/shipped your order, there will be no changes available. Be sure to update your Etsy account to avoid future problems.

If you're too late, your package will be shipped as ordered. You can contact the old addressee or using the USPS website to request additional action.

Can I cancel my order? Or What if I place an order in error?

Please contact us as soon as possible. We can cancel it before pulled/shipped your order. If it is already handed to the shipping carrier, we aren't able to cancel your order.

Why my order was canceled?

Due to the fast-moving sales, some item availability is not shown exactly as on the website. We will contact you and refund the balance.

In some other cases, we reserve the right to refuse service and decline any transaction.

Can I combine my order?

We can't combine your orders after you check out. Multiple orders will be charged multiple shipping fees and will be shipped separately. Be sure to place all items in one order.

Why no movement on tracking?

Etsy sends a tracking number with every shipment directly to your email that's listed on your Etsy invoice. After the tracking number generated, we will hand your package to the USPS. Please check this link first. The tracking information from USPS is usually accurate, but there may be a delay due to unprecedented volume increases.

My package says delivered but it's not in my mailbox. What can I do now?

First, ask everyone in your household. If not, check your front door, neighbors, apartment offices. Then contact your area mailman and post office, submit a searching ticket (online or at the post office) if necessary. We can provide a copy of the shipping label we used and a record of the order.

Please make sure to read the item description below the merchandise, read the size, shape, and all information in the photo. We try to provide details as much as possible, all the key feathers are listed. Please make sure it fits your need. Due to the different display performance between phone and computer, the color might be slightly different, we could not guarantee the color is exactly the same when you see the item by eyes. Please be advised any color issue will not be a reason for return.

Can I ship the item back without contacting the seller?

Sorry, the buyers have to contact us within 3 days of delivery to get the approval. We will not accept any return without contacting us.

Please contact us within 3 days of delivery. We will not accept returns without contacting us and get approval.

1. We will accept returns if the item is delivered in damaged condition, or the wrong item was sent. Please send photos together with your request. We will reship it.

2. We will accept returns and the buyer will be responsible for the return cost for reasons like inaccurate website description or color fade before use.

Please return whole, unopened, unused packages within 3 days of delivery. We cannot accept partially used products or partial bags returned. For example, if you order 20 smiley face beads, you must return all 20 beads. We cannot accept less than a complete package. Please keep the original packaging undamaged.

We will NOT accept returns for
1. Any size issue, the measurement of weight and dimensions are approximate, not exact.
2. Any color issue due to the different displays on your screen.
3. The items have been used or worn.
4. Any reason unrelated to the item quality like I do not need/like it, or it does not fit my project.

Return address:
5600 W Lovers Ln
Ste 116-336
Dallas, TX 75209

If your return request is approved, please send it back within 7 days. After receiving your return, we will evaluate the item if it is in the original condition.

If yes, we will charge 20% of the item price ($2 minimum) to restore packing and shipping costs.

If not, and it affects re-sell, the buyer is responsible for any loss in value.

The shipping cost is not refundable.

• Keep your beads dry, remove them before you swim in chlorine or saltwater.
• Remove it before participating in activities with a lot of sweat.
• Put on after apply lotion, makeup, or perfume.
• Remove it if you will be bringing it into contact with something hard, it may be scratched or worn
• Keep it from chemicals like perfume, sprays, oil, nail polish, nail polish remover, and chlorine, those chemicals may react with coating materials.

*****Can my child use the products from your store?*****
None of our products are intended to be used for children.

*****Safety******
You are responsible for your safety, handle your beads or chains carefully, with the correct personal protective equipment all the time.

Gold plated jewelry is a great invention. Unfortunately, gold plating isn’t invincible. Thin things are more vulnerable to damage than thick gold-filled ones. Thus, your thin gold plating can become scratched or worn. Gold plating can also tarnish easily if it is subjected to any material that isn’t pH neutral.

• Remove your jewelry before you swim in chlorine or saltwater.
• Remove your jewelry before participating in activities that will cause you to sweat a lot.
• Wait to put on your jewelry until after you have applied lotion, makeup, or perfume.
• Remove jewelry if you will be bringing it into contact with something hard.
• Keep your jewelry from chemicals like perfume, sprays, oil, nail polish, nail polish remover, and chlorine.