THINGS TO KEEP IN MIND BEFORE PLACING THE ORDER / SHOP POLICIES:

Listing Pictures/Details:

1. The images displayed in our store show the most accurate colours. Due to individual screen settings, we will not be held responsible for the differences in colour between the actual product and your screen.
2. Please be advised that patterns and colours may vary according to size in some cases.
3. Lengths and widths of the rugs may vary from the listed dimensions due to their handmade nature.
4. We do our best to provide all the rugs with accurate measurements. However, please be advised that some variations exist, which is not a manufacturing defect.
5. Variations can also be expected due to the nature of handmade, making each piece unique.
6. Upon bringing home your exquisite hand-tufted wool rug, it's important to understand that shedding is a normal characteristic of wool fibers. During the initial days of use, your rug may shed as loose fibers work their way out of the pile. It's worth noting that some people may feel the shedding is significant while some feel it is much less depending on their previous experience with wool rugs. This shedding is a natural process and should subside over time with regular vacuuming and gentle care.

Care Instructions:

To maintain the beauty and longevity of your hand-tufted wool rug, follow these simple care instructions:

1. Regular Vacuuming: Gently vacuum your rug on a daily or weekly basis to remove surface dust and debris. Use a vacuum cleaner with a brush attachment, avoiding excessive pressure on the fibers.
2. Rotate Frequently: To ensure even wear, rotate your rug periodically, especially in high-traffic areas or areas exposed to direct sunlight.
3. Spot Cleaning: Promptly attend to spills and stains by blotting them with a clean, absorbent cloth. Avoid rubbing the stain, as this may cause it to set deeper into the fibers. For stubborn stains, consult a professional rug cleaner.
4. Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause colors to fade over time. Place your rug away from windows or use window treatments to minimize UV exposure.
5. Use Rug Pads: Enhance the comfort and stability of your rug by placing a quality rug pad underneath. Rug pads also help prevent slipping and protect your floors from scratches.
6. Professional Cleaning: For a deep clean, consider professional rug cleaning every 12 to 18 months, depending on usage and soiling.

With proper care and attention, your hand-tufted wool rug will continue to be a cherished centerpiece in your home, adding warmth, style, and sophistication for years to come.

Shipping & Taxes:

1. Any size larger than 10 feet wide will be shipped folded. So you may see creases, and the rug may not lay flat initially, but it's very typical with rugs when shipped folded. All the wrinkles and lumps in the rug will go away within a few weeks of usage.
2. Buyers are responsible for any applicable customs and import taxes. We will not be liable for delays due to customs.
3. All items will ship promptly after payment has cleared Paypal.
4. Please provide your correct/complete address along with your contact details to ensure timely shipping and delivery.
5. All items will be dispatched from India.
6. Handling time will vary for each item.
7. Estimated delivery time is 4-7 days after an item is shipped.

Return & Exchange:

1. Return or exchange period is 30 days after delivery for most of the items listed in our store.
2. Custom orders cannot be returned or exchanged.
3. Buyers will be responsible for the return shipping charges.
4. The item must be returned/shipped back in its original condition and packaging.
5. The buyer will be responsible for any loss in value of the item when it's returned.

Cancellations:

1. Cancellations are accepted only within 24 hours of placing the order.
2. If the period of 24 hours passes and you still want to cancel your order, then there will be a certain percentage of cancellation charge because cancellation of any order in mid-production has a cost.

Feedback:

1. We depend on our customer satisfaction to succeed. Please leave positive feedback if you are satisfied with our product and service.
2. If there's any issue related to the item or delivery, please message us immediately instead of leaving a negative or neutral review. We will get back to you with the best possible solution.

PLEASE MESSAGE US IF YOU HAVE ANY QUESTIONS BEFORE PLACING THE ORDER.