FAQs
- I would like to order two items, will this reduce the shipping costs?
Shipping costs are always calculated only for the first item in one order, all other pieces in the same order are then free of shipping cost.
- My article has been marked as shipped for days but has not arrived yet.
Up to five business days mailing time, so from the dispatch notification / marking should please wait, then, however, unfortunately, there is probably some error ... (eg post has forgotten to insert notification card for parcels and it is unnoticed at the post office or at neighbors, or the shipment is unfortunately lost). In the run-up to Christmas, it sometimes takes longer.
- What happens if a shipment has been proven to be lost?
We will send it to you again. (If a lost item is no longer available, the purchase price will be refunded.)
Dear AMERICAN friends, should you have any delivery issues with USPS (missing packages, non-delivery), we recommend that you CONTACT your LOCAL POST OFFICE as the USPS hotline is unfortunately NOT helpful. Your local post office will provide QUICKER and BETTER ASSISTANCE. Ask who delivered the package and ask for the details of that day's delivery. They are used to these questions and will generally provide helpful information. If a package does not show up at all, please FILE A CLAIM with USPS. We can ONLY reimburse you or re-ship your order upon receipt of a SIGNED STATEMENT from you (on paper and sent to us as an attachment to an email) confirming that: (a) you took all available measures to track down your package; (b) you contacted your local post office; and, (c) you checked with neighbors or colleagues and that this was all to no avail. Thank you for understanding!
- Can I return or exchange items?
Yes, of course. All products - special one-offs excluded - can be exchanged* or returned* within three weeks without giving reasons (without signs of use or damage, so in original condition as purchased / delivered please).
*KINDLY NOTE, if you need to SEND BACK an item from OUTSIDE the EUROPEAN UNION to us: If you return it because you DON'T LIKE it, please NOTE on the PACKAGE that it is RETURN MERCHANDISE, because otherwise it will be checked by CUSTOMS and taxed upon re-entry in Germany, which will make it COSTLY for us and we will have to REFUSE receipt! If an item is DEFECT, you don't have to bother to return it, it SUFFICES to send us a PHOTO of the BROKEN ITEM, and we will reimburse you.
PLEASE NOTE that any EXPRESS SHIPPING SURCHARGES, if such express service is requested by you, can NOT be REFUNDED! Please be aware that unforeseen circumstances may delay an express shipment, e.g. weather conditions or other force majeure events, customs inspections or other public interventions, strikes, accidents, and other such uninsurable actions. While you can expect timely delivery in most cases, please be advised that there is no liability claim for this voluntary shipment option.
- If I send something back, will I get the postage refunded for the return?
In case of a return due to a defect, we will of course refund the return postage by enclosing it with the re-shipment or by refunding it with the purchase amount. When returning or exchanging because of disagreement, i.e. you don't like the item, so if no mistake on our part is based, the buyer bears the cost of the return.
PLEASE NOTE that any EXPRESS SHIPPING SURCHARGES, if such express service is requested by you, can NOT be REFUNDED! Please be advised that there is no liability claim for this voluntary shipment option.
- I would like to resell the jewelry acquired by Villa Sorgenfrei, what should I pay attention to?
Without exception, we exclude any commercial resale of our products. The order therefore explicitly recognizes that all articles contained therein are exclusively for non-commercial private use.
- Who is behind the Villa Sorgenfrei Schmuckmanufaktur GmbH?
The two partners of Villa Sorgenfrei Schmuckmanufaktur GmbH are the founder and designer of Villa Sorgenfrei Schmuckmanufaktur Claudia Pöpsel and her husband Dirk Dotzert, who as managing director covers the administrative part.
As a precaution, unfortunately, we must explicitly point out that all of our jewelery designs originally created by Claudia Pöpsel are legally protected by law. Likewise, the inttelctual property and/or copyright laws may be relevant. So please do NOT COPY the jewelery with which Claudia goes out of her way, spends a lot of talent, energy, time and passion, and is therefore very unhappy about imitations and imitators. Copying jewelry designs, including their names and descriptions, as well as copying or imitating their photos, is uncreative, unfair, and unlawful, and therefore can unfortunately have very serious legal consequences for imitators, including, but not limited to, e.g. Injunctive relief claims and damages in each case.
Notes on battery disposal
In connection with the distribution of batteries or the supply of devices containing batteries, we are obliged to inform you of the following:
You are legally obliged to return used batteries as end users. You can return used batteries, which we have as new batteries in the range or have led, free of charge to our shipping warehouse (shipping address). The symbols shown on the batteries have the following meaning:
The symbol of the crossed-out wheelie bin means that the battery must not be disposed of with household waste.
Pb = battery contains more than 0.004 mass percent lead
Cd = battery contains more than 0.002% by mass of cadmium
Hg = battery contains more than 0.0005% by mass of mercury.
Please note the above instructions.
Note on the recycling of used batteries
You are legally obliged as end user to recycle used batteries. In Germany, any point of sale that sells batteries must also accept such used batteries. There are also public and private waste disposal companies. You can also return used batteries, which you have received from us as new batteries (Freienwalder Str. 17, 13055 Berlin).
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