Eye pillows and heat packs should be lightly spot cleaned only. Never get them wet! Although heat packs and eye pillows tend to last indefinitely, they are personal care items. So, depending on your level of use, you may want to replace them yearly.

Each item is individually packed in a gift ready, earth-friendly, paper pouch and includes Use and Care guidelines. If your item is a gift, you may add a message to the recipient at check-out. To do so, click the "this order is a gift" box and follow the prompts to add your message and name to the packing slip card. Be sure to update the shipping address if you want to ship your item directly to the recipient!

Please contact me if you have any problems with your order. Items are shipped via USPS, are insured, and generally arrive safe and sound. However, there are exceptions from time to time, so please inspect your item when it arrives to be sure it is intact and undamaged. If you are not satisfied with the condition of your item, please retain the original shipping material and contact me within 3 days of delivery, so we may determine best "next steps."

Heat Packs and Eye Pillows are made-to-order, personal care items, but orders may be cancelled for any reason, including selecting an incorrect size, if a request is submitted within 12 hours of ordering. However, since they are personal care items, once shipped, they are not eligible for return or exchange for any reason, including ordering an incorrect size. Returned heat packs are not resellable, so buyers can always be assured they are purchasing freshly made personal care items. Regardless, if something is not right with your order, please contact me immediately, so we may discuss the best “next steps.” Items that are damaged due to overheating are not returnable. Be sure to read the Use and Care guidelines provided with your item.

All orders ship via USPS mail with tracking. Unless a buyer requests otherwise, multiple separate orders placed by the same buyer, on the same day, to the same recipient, at the same address may be consolidated and shipped in one box, to avoid delay. Please check estimated delivery times posted in each listing and at check-out. Large orders may be shipped in clean, recycled shipping boxes to keep the planet happy!

Gently warm your heat pack in a CLEAN microwave in 15 second increments until temperature is "just right" for you - shake between increments to avoid clumping or hot spots. Your heat pack should provide gentle, soothing warmth, not intense heat. Most heat packs will be comfortably warm if heated from 30 to 90 seconds, depending on heat pack size and microwave strength. A small heat pack requires less time to warm than a large one. Be careful not to overheat - too much heat may scorch heat pack filling and materials! Items that are damaged due to overheating are not returnable.

Heat Packs can serve dual duty as a cold pack by chilling in the freezer. Be sure your heat pack is room temperature before placing in the freezer to avoid condensation. Chilled heat packs will be comfortably cool and will not be as intensely cold as a therapeutic gel pack.