Orders are shipped Monday – Friday with the exception of postal holidays.

Orders will be shipped to the address provided to Etsy. Please make sure your shipping address is correct.

Overages paid on shipping are always refunded the day I ship your order.

Small orders will be shipped in a box via USPS Ground Advantage (Formerly First Class Mail). Orders weighing over one pound will ship in a box or a box inside a padded mailer via USPS Ground Advantage or USPS Priority Mail.

Refunds aren't offered and I am unable to accept returns or exchanges due to health and safety standards. It is very important to me that you are happy and satisfied with your purchase, so please read item descriptions and ingredient lists carefully. Please reach out via Etsy messages prior to purchase if you have any questions.

In the rare event your item(s) arrive damaged, please send a message that includes your order number and photos of all packaging and contents of package, so your issue is handled promptly and if necessary, a claim made with the shipping carrier.

We are not responsible for lost or stolen mail, but will do everything we can to help with postal inquiries, claims, and law enforcement reports.

Due to misuse of our coupon code for sales with local pickup, we no longer offer that as an option in our Etsy shop. More information on local sales in the Chillicothe, Ohio area may be found on our website www.oliveblossomsoap.com. Thanks for your understanding!

I offer wholesale rates and quantities for all items in my shop. Visit www.oliveblossomsoap.com for a wholesale application and more information.

Scent is very subjective, meaning what smells nice to me, may not smell nice to someone else. That said, each essential oil and fragrance is carefully researched and accurately described in each listing description or title of product. If you are not familiar with a particular fragrance or fragrance note, please reach out to me for a more in-depth description or comparison and I'll do my best. I'm also happy to provide a small sample if you are unsure and include it in with an order, so you may order the item in question at a later date. It's our hope that you always love the way your product smells, but please place your orders with confidence, as all sales are final. Even if you don't like the way it smells.

Current processing time for all orders is 2 to 3 business days. I'm just one person and handcraft all items from scratch in my home studio and that time is needed to make the very best, high quality products and package each and every order with care. Orders are ALWAYS shipped on time and you will receive a shipping confirmation with tracking information once your order has shipped.

Yes! We are happy to support our military families who are overseas. While this platform (and many others) do not support this address format, simply enter any domestic address in the "Shipping Address" field and leave me your APO/FPO/DPO address in the notes section. Your package will ship via USPS with proper customs info and labeling. Please reach out via Etsy messages if you have questions!

We do try to accurately portray our items in our photographs. However, each item is handmade from scratch, hand-poured, and cut by hand. And, due to the nature of artisan products, no two items are the same and each is unique and may vary slightly in color, design, shape, and size and soap may have small bubbles or minor imperfections. We believe these are all the things that make a handmade item "handmade."