Yes, the shipping free for all countries, but if you want to get trackable shipping you need to contact me before buying. We ask extra fees for it.

Yes, you have 24hours after receiving to return your item if doesn't fit you. After 24hours we won't accept it. The return shipping is on you.

Yes, I can repair most of the pieces or replace them. However the shipping and (new details) might need some extra charges depending on the damage.

All Swiss orders are shipped with the fastest shipping (1-2 days). After packing and making them. To prepare your order it takes me up to 4 days.

I can make personalised pieces but I need to be notified 1 month in advance so I can design and buy all the material needed.

It usually takes 2 weeks, but you need to expect delays due to Covid. Countries like Australia, US, Turkey, Indonesia, Mexico might take up to 3 weeks. If your package is sent on time, we do not take responsibility from potential border delays.

It usually takes me from 3 to 4 days to make orders before shipping them

We do everything to protect ourselves from potential scammers. We take a video when sending all order as well as boarder declaration to show to our customers that their package was sent safely. We don't take responsibility for any lost during shipping. it's very rare but if it happens we are always happy to find a solution and help to resolve the issue.Just message us here.

Please contact us the same day and provide as much evidence as you can (pictures, videos), we will resolve the issue if something happened during the shipping.

Unfortunately, we accept refunds only if the item is damaged during shipping. All other reasons are not acceptable but you can exchange your item to something else that has the same value. Or to a different size. The shipping is on your own cost.