My orders are highly customized so I don't do exchanges. however if something is wrong I will do my best to make it right with the customer. My shipments that go Priority are insured so if something happens in shipping USPS will refund your money, just make sure you keep all of your item and shipping wrap/container incase they ask for it. Once an item ships if you have trouble with the delivery contact USPS. They have multiple tools available to you such as "find my package" or claim inquiries/submissions. Your local post office can often help you better as well.

My gnomes, Rock faces, most decorative ceramics are sprayed with a protectant to help them against the rain and sunrays. You can leave them outdoors in shade to partial sun no problem. If you live in an area like I do (ohio) the Jan-March weather can sometimes leave sitting water to freeze around things, that's never good for anything-from etsy or from a big box store. I would always recommend bringing items in for the Jan-March months for those type of zones.