You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.

We’re happy to offer a refund if there is any damage to an order within 30 days of order delivery. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.

After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or use a tracking number or link.

Chunky knit blankets are machine washable. We highly recommend washing them separately on a delicate cycle and air drying on a flat surface. No bleach or other strong detergents.

We can customize an order to your needs whether it be a different size or color. Please reach out to use with any questions.