We do not offer gift wrapping or gift packaging. If you select "Marked as gift" during your order process, this is an Etsy setting that just means the packing slip will automatically print up as a gift receipt without pricing on it.

We do offer wholesale pricing. Please contact us in Etsy or via our website at heroesandmortals.com for a custom quote.

Receipt of the shipment is the responsibility of the customer. Please make sure that you have entered the correct mailing address. If you did not receive your item due to an incorrectly entered address, you will be responsible for re-shipping cost (if another of the same item is available). Please keep track of your delivery day so you know when delivery is expected. If your package is not received on the day expected and the package has been marked as delivered, please check around your mailbox and delivery areas and check with neighbors. If your order is not found, we recommend you then follow up with your local post office.

We are not responsible for stolen packages. It is the customer's responsibility to provide a secure area for package delivery on their premises or with a neighbor. If you are concerned about secure delivery, we can also deliver to a post office box or the Post Office if you provide an accurate and USPS approved mailing address that accepts packages. If you believe your package was stolen, we advise you to file a package theft submission with your local post office. Note: Missing, non-delivered, or package theft is not covered by shipping insurance and can only be replaced at the customer's expense.

We try to fulfill all orders the same day or the next day. We ship Monday-Friday only for all products, except *Single* Cards which can also ship on Saturday. Please note our free shipping offer will use either USPS First Class or USPS Ground Advantage, whichever is less expensive to ship, which can take longer than expected, especially during holiday season. If you need an order quickly, please select one of the paid shipping options and be aware that during holidays and busy periods those can take longer than normal.
We do not ship internationally.

We cannot guarantee shipment arrivals by specific dates so please order early and order priority service if you need it sooner than later. Here are USPS recommended *ship by dates* for arrival by Christmas, Dec. 25, 2023:

USPS Ground AdvantageTM Service: December 16
First-Class Mail® Service: December 16
Priority Mail® Service: December 18
Priority Mail Express® Service: December 20

Find more info about USPS’s holiday shipping deadlines from USPS at https://about.usps.com/holidaynews/mail-by-dates/.

Not yet, but we're working on some customization options in early 2024 so check back or drop us a line for more information.

Most non-priority and smaller package shipments use an Etsy shipping label with a Pitney Bowes tracking #. If your tracking # in the email from Etsy starts with a zero (0), you can track your shipment through Pitney Bowes at https://trackpb.shipment.co/track. If your tracking # starts with a nine (9) you can track your shipment through USPS at https://tools.usps.com/go/TrackConfirmAction_input.