Production time varies for each product. Simple piece is quicker than decorative jewelry. Our standard production time is 4~6 weeks. However, during peak season like Christmas and Valentine's day production may take full 6 weeks.

Please refer to our "Announcement" under the top page for updated production time.

If you need faster production, please read about "Rapid Production" under Envero Policy.

Yes, we offer "rapid production" for an additional cost which guarantees delivery within 2-3 weeks. The service may not be available during peak season like Christmas and Valentines day. Please contact us is you would like to upgrade.

Please read "Refunds and Exchanges" in our policy and agree before purchasing.

Yes, please read "Shop policies" for detailed warranty.

All jewelries comes in Envero Jewelry gift box with a ribbon ready to be gifted. Additional Envero Jewelry gift shopping bag and message card with envelope is available with $5. Please search "gift wrap" in our shop.

Gold and Platinum used by Envero Jewelry is purchased from suppliers who source from the domestic U.S. mines or suppliers who are able to verify and obtain certification that the source is DRC-Conflict Free mines. All jewelry has metal karat weight, such as 14k and pt950. stamped except for certain highly delicate jewelry piece which cannot be stamped due to the nature of its design.
Gemstones and Diamonds used by Envero are purchased from suppliers who are a registered member of American Gem Trading Association (“AGTA”), which the membership is only permitted to those dealers who conduct business in accordance with strict AGTA's code of ethics. All diamonds used by Envero Jewelry are conflict-free diamonds traded through Kimberley Process

US customers are eligible for a one-time complimentary resize within one year from the receiving date. This service is available for one-of-a-kind engagement rings that are in their original size (not yet resized), and we can only resize it one size up or one size down. For dainty style rings, we can only resize up to one size smaller. Additional fees may apply. Please note that the eternity-style ring cannot be resized.

If your ring has already been resized, we will perform a resize under the condition that you understand and accept the additional charge for the new setting when we are unable to resize the ring.

* Envero does not offer repair and resize for international customers due to logistic reasons.

Yes, we ship to most European countries, Australia and New Zealand. Please note that import duty may apply to your purchase depending on your country's trade policy. Please read our policy for full details.