We ship our orders using 1st class delivery with ELTA, the Greek postal service on all DOMESTIC SHIPPING. This usually takes around 2-5 working days to be delivered. All INTERNATIONAL ORDERS are sent via ELTA’s 1st Class international standard. This usually takes around 5-15 working days for Europe and 5-30 working days for rest of the world. The delivery times are an estimation and the actual time depends on many different factors such as the weather, the quality of the postal services, the workload in different busy seasons etc Any delays at the destination countries are beyond our control. These shipping methods do not provide a tracking number. If you wish to upgrade your shipping method feel free to contact us.

We happily accept custom orders, so please feel free to message and I’ll do what I can to help!

Any change of colour can also be made by sending us a convo so we can inform you about your colour options. Charms and pendants can also be changed upon request too, as long as we have available items to replace with.

All jewelry are packed in a handmade cotton bag ready for a gift so if you want me to include a gift note please leave us your message in the "Notes to seller" text box at checkout, and we will place it nicely in the bag.

We do not accept returns of customized items but please contact us to try and solve any issues with your purchase.

Your order will be shipped to your ETSY address. Please make sure to check that your address is correct before placing an order. We are not responsible for any undelivered orders due to incorrect address or unpicked up orders and there might be a shipping fee charged to ship it again.

Any undelivered item will be declared lost after 35 calendar days have passed from the shipping day. At that point, we either send you a replacement or issue a full refund. Any claims for refunds must be made within 3 months from the shipping day of your item. We will not accept any claims for refunds, exchanges or returns after 3 months have passed from the shipping day.

Silver and gold plated items have a very thin coating of pure silver/gold over other metals. All gold/silver plated findings (charms, pendants, beads, chains etc) may tarnish if they are exposed to humidity for an extended time, or if they get in contact with alcohol, which is found in perfumes. To preserve longevity, store your jewelry in a dry place and avoid spraying perfume or alcohol based lotion near it. If it tarnishes over time (all metals except gold will do so) you can easily polish it with a jeweler's polishing cloth. Do not use paper towels because they can scratch your metal or gemstone. Do not use any sprays or cleaning liquids even if they claim to clean jewelry. Plastic zip-top bags are the best container for storage.

Standard shipping DOESN'T PROVIDE US WITH A TRACKING NUMBER. If you wish to have your package sent with Tracked & Signed method make sure to opt in at the checkout or send us a message as soon as possible.

If you're a non EU buyer please note that you are responsible for the payment of charges, duties and taxes levied by your home government for importing items from Europe. In addition, the mail carrier may impose a handling fee for any items subject to these charges. We do not collect these taxes and unfortunately we cannot inform you about them.