If it turned out that the item you have chosen is not available, you can place a personal, individual order.

To do this, write us a message on Etsy. Once we agree with you:
- the size
- color
- delivery date
- price
we will prepare and place your custom listing in the "Custom Orders" section of our store and let you know that you can purchase your unique order.

Beautiful present boxes for each types of Soza garments are a wonderful way to showcase a special gift. Soza boxes and bags come in a black color with logo. Our beautiful present, hand made box adds a touch of luxury and elegance to any gift-giving occasion.

Our return policy lasts 14 days since the item delivered to you.

Item must be unused and in the same condition that you received it.

You will be responsible for your own shipping costs for returning the item.

IMPORTANT: If you are not satisfied with the item you have received, please reach us immediately before sending it back. Please leave a message here on Etsy or send us an email to welcome@kristaelsta.com

If 14 days have gone by since you have received the item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

You can't return following items:
- underwear
- items bought on sale

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If a return is damaged (broken threads or similar) or incomplete (no belt or pin which originally was included) shop will keep its rights to issue a partial refund.

SALE ITEMS AND CUSTOM ORDERS: Only regular priced items may be refunded, unfortunately, sale items and items made as custom orders cannot be refunded.

SILK products:

Silk is a light and thin fabric, so it can only be washed by hand in 25 degrees water. Please don’t rub and twist it. After washing, the silk product must be rinsed in cold water. After washing, the product is dried away from batteries and direct sunlight. Iron silk items when they are wet from the wrong sidek, without wetting, as water stains may remain.

CASHMERE products:

For care we recommend hand washing at a water temperature of up to 30 degrees without the bleaches usage. Carefully squeeze out the water and dry the product on a horizontal surface. Iron on the steaming mode at a low temperature. Delicate dry cleaning is also allowed.

US XXS XS S M L
UK 6-8 8-10 10-12 12-14 14-16
EU 32-34 34-36 36-38 38-40 40-42
FR 34-36 36-38 38-40 40-42 42-44
ES 34-36 36-38 38-40 40-42 42-44
RU 40-42 42-44 44-46 46-48 48-50


IMPORTANT: we highly recommend send us your information to get help before ordering.