The seller is not held responsible for any lost or stolen packages. It is the buyer's responsibility to provide a secure and accessible address for package delivery.

If you have received a damaged or incorrect item, we apologize for the inconvenience and would like to assist you in resolving the issue. Please contact us, and we will be more than happy to provide a solution by either replacing the item or issuing a refund. Your satisfaction is our priority, and we will work diligently to make things right.

Items that have been damaged due to natural wear and tear are not eligible for a refund or replacement. However, we do make exceptions for cases of excessive deterioration that occur within one month from the date of purchase. If you believe your item has experienced an unusual level of damage within this timeframe, please reach out to us, and we will assess your situation on a case-by-case basis.

Crewnecks

Washing:
Turn the crewneck inside out before washing.
Machine wash on a gentle cycle with similar colors.
Use mild detergent.
Avoid using bleach or harsh chemicals.

Drying:
It is recommended to air dry the crewneck to prevent shrinking and maintain its shape.
If using a dryer, select a low heat setting.

Totes

Washing:
Hand wash only. Fill a basin or sink with cold water and a small amount of mild detergent. Gently agitate the tote bag in the water, then rinse thoroughly.

Spot Cleaning:
For small stains or spills, gently spot clean the affected area using a mild detergent or soap and a soft cloth.
Blot the stain instead of rubbing to prevent spreading.

Drying:
Reshape the tote bag and let it air dry in a well-ventilated area

We provide wholesale and bulk pricing options for our items. In order to offer you precise information, kindly send us a message with the details of your order, and we will be able to provide you with an accurate pricing quote.

All our items are made to order. Our standard production time for an order is 7 business days. While we do our best to meet these shipping times, we cannot guarantee them. For those who need their order sooner, we offer rush order options. With this option, we'll prioritize your order and have it shipped out within 1-2 business days. Please note that rush order processing times and delivery times are separate. The delivery time will depend on the shipping method you choose. If you opted out of a rush order, please allow for the full 7 business days for your order to be made.

HOLIDAYS:
Production time is 2 weeks, and we do not offer rush orders during the holidays. Please see shop announcements for more details.

We process orders in the sequence they are received, which means we won't review your order until we start working on it. If you have a specific request or something that requires immediate attention, please message us directly. Otherwise, we will address your request when we are actively working on your order.