Gold or Silver plated pieces are composed of a layer of gold or silver bonded to brass. Because of this, it is normal for the plating to fade over time. How fast the plating fades depends on several different factors such as; your skin’s acidity, how often you wear the piece and the activities you do while wearing the piece.

To ensure your piece stays sparkly for a long time, make sure to remove all jewelry before showering, swimming or any other contact with water which will tarnish the jewelry. Avoid contact with perfumes, lotions, sunscreens or any other chemicals. After wearing the piece, it is best to clean it with a dry cloth and store it in a cool, dry place such as your organza pouch.

Each necklace comes in its own ready to gift organza pouch and no price receipts are included in the parcel. If you'd like a custom note written with your order let us know in the note box or gift message box!

Absolutely! Please message or email at jqvancouverjewelry@gmail.com for details, we would be happy to discuss!

We are happy to adjust/change your jewelry if you are not 100% satisfied.

Please contact us within 5 days of receiving your jewelry if you would like to exchange a length, size or pendant.

Please note the buyer will be responsible for any shipping fees to send the item back for an exchange.

Tarnish within 14 days is not normal or reflective of the quality of products we offer, please contact us and we will replace the item.

Tarnish can sometimes happen over time with consistent wear with plated items. How fast the plating fades depends on several different factors such as; your skin’s acidity, how often you wear the piece and the activities you do while wearing the piece. Please follow care instructions to prolong the life of your plated jewelry!

Damages

We will replace broken items within THREE MONTHS of purchase. Please send us a photo of where your item broke.

All orders to the USA are sent WITH TRACKING. All other areas are sent via letter mail with NO TRACKING. Any orders within Canada over $50 will receive upgraded tracking at no cost.

Tracking is available at checkout if you would like. Once your order ships with tracking you will receive this tracking number by email. Use this to stay updated on where your order is, unfortunately we do not have more information that what is provided with the tracking number.

Orders within Canada ship via Canada Post.
USA ships with USPS.
International via Canada Post/Local postal services.

Please contact us if you do not receive your order with 30 days (USA and CANADA) or 60 days (INTERNATIONAL).