Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

All orders will be processed in our standard 3-7 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days (5 business days for wood signs/laser engraved products)

There are no refunds since every item is custom. If an item breaks in shipment **You MUST have photos of the item and the box/packaging **Note that any damage must be reported to our shop within 48 hours of the package arriving.

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before creation and shipment. We do have a photo proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @elly.makes.it

EllyMakesItShop is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen— all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item— please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday
season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel order.

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image/file please contact us for further assistance.