** Please note that due to delays caused by covid 19 international items may take 6-8 weeks to arrive. Items will not be considered lost until at least 8 weeks has passed, at which point we can offer a replacement**

All items are posted via Royal Mail.
For delivery times, please check the individual listing as make times vary per product, our cut off point for processing orders is 11am each day.
Orders are shipped Monday, Wednesday and Friday.

We offer 1st class delivery with Royal Mail in the UK that can take 2-3 days on average to be delivered within the UK once we have dispatched the item.


All international orders are sent airmail and delivery times may vary depending on where the item is being delivered. Typically Europe will take 5-7 days and the rest of the world 7-14 working days. There is the option to upgrade to tracked delivery for an additional charge.
These times will be longer at peak periods.
You may also be subject to customs charges, this is a government charge outside of our control.

**UNITED ARAB EMIRATES**
Delivery can only be made to a PO Box, if you cannot provide a P.O. Box we will be unable to ship your order.

If in the unlikely event that your item becomes lost in the post, please allow 14 working days before contacting us as if you are based in the UK as this is how long Royal Mail say an item must be in transit before being considered lost.
If you are outside of the UK then that time is 30 working days. If after this time your item still has not arrived then please contact me and we will gladly dispatch a duplicate item for you or arrange a refund, whichever is appropriate.

INCORRECT OR INCOMPLETE ADDRESSES
It is the customers responsibility to provide the correct address, if an order is lost or returned to us due to incomplete or incorrect address we do not have to provide a refund.
If your item is returned due to an incomplete address you will have to cover the cost of sending the item again.

CUSTOMS CHARGES
We are in the UK, if you are in the EU or the rest of the world there may be customs charges and duties to pay on your order. These are unfortunately out of our control.
Please check your countries customs guidance to see how much you may be charged.

If you want a VAT receipt, just get in touch.
VAT Registration no: 228 3876 78
VAT is included in all the prices in our shop.

Hoobynoo World,
8 Rowes Yard,
Invicta Way, Manston Park
Ramsgate
CT12 5FA
United Kingdom