Which courier do you use?

I always use either Royal Mail or Parcelforce. You will receive your tracking number as soon as your parcel is despatched. Please keep an eye on the tracking - if your item is not delivered it may be at your local Royal Mail collection Office for you to arrange re delivery or collection. You will need to pay postage to return items back to you if they are returned back to me due to failure to collect or non delivery due to not fully completing your address details on your order. All mail is sent Tracked 24 or Tracked 48. If your item is not delivered or is lost, replacement or refund will only be organised once I have received confirmation from the delivery company (usually 3-4 weeks after posting).

Gift Wrapping and Packaging

I will always make sure that your items are packed well and with care.

Custom and personalised orders

Personalised items - Please check your spelling and that you have typed the correct Name and other details required in the personalisation box. I will make the item exactly as you spell it. I can not be held responsible for any mistakes made due to customer error. Please check your order confirmation as it comes through and message me immediately if there is an error. Returns and refunds are not eligible for personalised items, unless we have made the mistake when making your item.

I have received the wrong item or my item is damaged.

Please message me as soon as possible so that this can be rectified. DO NOT RETURN ANY ITEM TO ME WITHOUT CONTACTING ME FIRST. Items that arrived damaged will be replaced. No refunds will be given on personalised items.

Please refer to the photos and item description in the listing for sizing options. All sizes are approximate and there may be a couple of mm discrepancy with your item. If you do not see the size you require, please message me. Custom sizes are welcome.

Can I have my item sooner than the displayed despatch time?

In most cases - yes. In some cases there is a postage upgrade option already available at checkout. Upgraded orders will be prioritised and sent out sooner than the stated times. If this is not available, please message me to arrange before ordering. Please be aware that Tracked 24 orders can take RM 1-2 working days to deliver.

If you wish to return a non-personalised order, please message me before returning. The buyer is responsible for return postage costs. You must ensure that the item is fully insured as if it is lost or damaged, a refund will not be issued and the buyer is responsible for claiming costs of the postage and the item from the courier.

EU AND NORTHERN IRELAND

WEF 13th December 2024, I will no longer be selling to Northern Ireland. This is due to the GPSR (General Product Safety Regulations) coming into force. This was a difficult decision but as a small business sole trader, I do not have the time and resources to put these regulations into place.

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Price:$6.28+

PERSONALISED PET POCKET Hug - Memorial Loss Gift

Name: PERSONALISED PET POCKET Hug - Memorial Loss Gift
Brand: ButterflyCraftsUK
SKU: 1404640996
Availability: InStock
Rating: 5.0 (1491 reviews)

ButterflyCraftsUK

Choose your hug

Please select an option

Personalisation

Add Pet's Name here - Room for One Name/Date only.
(No emojis or extra kisses will be added)

0/300

Quantity

You can only make an offer when buying a single item

Star Seller. This seller consistently earned 5-star reviews, shipped on time, and replied quickly to any messages they received.

Highlights

Made by ButterflyCraftsUK
Party decor for gatherings and celebrations
Materials: Card, Oak Veneer

PET POCKET HUG - Pet Memory - Pet Loss - Personalised - Letter Box Gift - Oak Veneer Wood Heart with card - Rainbow Bridge

Laser Engraved Gifts - made in my home studio.

Oh my - we just love our animals don't we? And when they leave us to run free over Rainbow Bridge, they leave a massive paw print hole in our hearts.

This design is on a pocket hug and can be personalised. A memory to cherish - and never forgotten.

This listing is for one pocket hug. It is the perfect size for a purse or handbag - something that is always there, when you can't be, as a little reminder about how special your pets are to you and your loved ones. So whether you have lost a precious dog, cat, horse, rabbit, hamster or other furry friend, there's something for you.

Our wooden pocket hugs can arrive through the letterbox and send a virtual hug to anyone. They are perfect for placing inside a greeting card as a small gift.

Choose from the drop down menu, either:
- Paw Print and Name
- Pet's Name (with Rainbow and Paw Motif)
- I'll Walk Beside you every day (Rainbow and Paw Motif - no name)
- I'll Walk Beside you every day (Rainbow and Paw Motif with saying on one side, Name of Pet on Back of Heart)
- Cat with Name (with cat motif)
- Bunny with Name (with Bunny motif)
- Horse with Name (with Horseshoe/Horse Motif)

They all have a card attached:
A little something for you when you need it most, Sending lots of Love - Keep this Hug Close

**SIZE OF CARD**
10.5 X 7.5cms
250gsm

The back of the card is blank and can be used for your own message.

**SIZE OF HEART**
Width 4cms (widest part)
Depth 3cms
Thickness 4mm

They are handmade from Oak Veneer and are laser engraved in my studio.

Wood is a natural product and each piece is different. There may be marks and knots that occur naturally - these are not defects.

**POST AND PACKAGING**
Please read the Terms and Conditions before purchasing. Delivery time will be stated at time of ordering – the time I take to produce the item plus delivery time can vary at different times of the year.
I send all parcels by Royal Mail tracked 48. Delivery times vary – especially during strikes or at seasonal peaks.

If you use the postage upgrade option, these orders will be prioritised by me and posted Royal Mail TRACKED 24. This will provide you with tracking for your item but it will not require a signature. I will use the email address that you provide with your order.

Other pocket hugs will be listed soon. Follow my shop to keep up to date with new items being added.

Please read the terms and conditions. Click on this link to return to my Etsy shop www.etsy.com/shop/butterflycraftsuk

Ships out within 2–3 business days
Returns & exchanges not accepted
Ships from: United Kingdom

Sorry, this item doesn’t ship to United States. Contact the shop to find out about available shipping options.

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Lisa Roselli

Owner of ButterflyCraftsUK

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Reviews for this item

What buyers say, summarized by AI: Perfect gift Love it Looks great Fast shipping Great quality As described Helpful seller

5.0

(1.5k reviews)

5.0 Item quality

4.9 Shipping

5.0 Customer service

100% Buyers recommend

5 This item

Lynne Jul 29, 2026

These little pocket hugs are lovely, good quality and mean so much to the recipients. I have brought these before and would again. Superb customer service when there was an issue with delivery which was not the seller fault. she kept me informed all the way. would definitely recommend.

Lynne Jul 29, 2026