We can offer refund over stock listing listed in our shop, if they're bought without any change. We won't offer refund for custom orders.
The shipping cost for returning pieces is covered by you.

CONTACT US BEFORE OPEN A CASE ON ETSY. Open a case should be the last resource when you need ETSY to help you and the shop to solve a problem, in the event that you can´t do it between you and the shop owner.
If you're unhappy about your order, if there is any problems, do not hesitate to contact us.
We’ll try to give you the best customer service we can, and we'll assist you for finding a solution. You’ll find that if you ask nicely, almost everything is possible.

Shipping charges cover only the cost of shipping the item. I AM SORRY BUT WE ARE NOT RESPONSIBLE FOR ANY DUTY/TAX/BROKERAGE FEES THAT MAY BE CHARGED!
Please note the delivery time may vary and WE CAN'T BE RESPONSIBLE FOR LOSSES OR DELAYS.
All packages that are returned to us as undeliverable are subject to an additional shipping charge to reship the item. It is the Buyers responsibility to make sure the address they send with their payment is their current and correct address. WE ARE NOT RESPONSIBLE FOR PACKAGES SHIPPING TO THE INCORRECT ADDRESS. The shipping feature we use automatically pulls the shipping address information into the system, so please double check that all of your information is correct before sending your payment.

If you want to request a rush order (any order requesting an earlier shipping date other than that indicated on the item purchased) additional charges will apply. Please contact us before make the purchase, because we can’t always accept a rush order for a specific date. Additional charge on the order will depends on the specific date you requested, and our actual working queue.

Every item has its own processing time depending on the level of difficulty and current order volume. Processing times can be found for each listing, in Shipping and Policies tab under "Ready to Ship in ___."
For example: if you purchased a listing on January 1st with a processing time of 2-3 weeks the latest your order will ship would be Januray 22nd. You can view this ship date on your Etsy account under Purchases and Reviews "Shipping Details."

Please take in consideration the DELIVERY TIMES for your country and the Shipping option you selected.