Custom and personalized orders
Yes! I can knit in other colors and sizes. Just send me a conversation! We'll discuss all details ;) Custom order are executed at the 100% prepayment.

Please, read descriptions carefully or send me conversation with any questions.

In each listing there is a care instruction. If you still have any questions please convo me.

All my products are packed in paper

Please note, shipping time may vary depending on your location and customs processing, so I can’t guarantee that items will be received by a certain date - it's out of your control. The transit time will also be affected by any busy season (e.g. Christmas) or your local holidays.

Please ensure that the address is correct prior to placing an order. If any package is never picked up from the postal office, or requires re-shipment due to an incorrect address (or any reason), the Buyer is responsible for paying the subsequent re-shipment fees.

In case of return or exchange of the goods please pay attention that Buyer pays for the return shipment (even if the item was bought at free shipping sale)

The refund amount will be minus all commissions.
If the order was MADE TO ORDER, according to your measurements, color or other variations, and after a while you changed your mind, then 50% of the order value will be withheld, since time was spent on this order.

If your items didn't arrive within 45 days, contact me and I will log an investigation through Ukrainian Post. Once this is completed, they will contact your country Post and will both conduct an investigation in an attempt to locate your package. If the package is officially recognized lost, 100% refund is guaranteed.