If you are in the UK, AUS or the USA your book should be with you between and 7 – 14 days after your order date. You will see an estimated delivery date on our store when you place your order.
If you are somewhere else in the world delivery times vary and can take up to one month.
If you are a USA customer your book is created in the UK and printed and sent from San Jose, California. If you are an AUS customer your book is created in the UK and printed and sent from NSW, AUS. If you are a UK or rest of the world customer your book is created, printed and shipped from Devon, England.

If you are in the USA yes, your book will be sent via USPS and will have a tracking number. Due to the huge volume of orders we receive we will not issue you with a tracking number as standard. Please only contact us for a tracking number if your order has not arrived by the estimated delivery date, we can assure you it has been sent and will be with you very soon!
If you are in the UK your book will be sent Royal Mail 48 service and cannot be tracked.
If you are in the 'Rest Of World' Your order will be sent using Royal Mail worldwide. We can upgrade this service to a tracked courier service for an additional £15. Please link an enquiry to your order if you would like to do this (we recommend it if you are keen to get your order ASAP)

When you click on the book to order it you will see the wording ‘Add your personalisation’ with a list of questions underneath. Copy and paste this question list into the customizable box below and add your answers after the colon :

If the mistake was made by us please send us a message and we will replace your book. If the mistake was due to incorrect information given by you, sadly you will need to order again. Please double check your order information to check whose fault it was before contacting us.
If your book has been damaged please send us a photo of the damage and we will arrange a replacement or partial refund.

Can I include more than one child in a story? -Yes, in many of our books we can include up to four children. This is only available in books with the drop down that says ‘Number of children’. The illustrations and grammar throughout the book will be adjusted accordingly. Sadly this is currently not available in 'Why I'm Daddy's Girl/Boy'.

Can you adjust the main text of the story for me? - No, we can only adjust the personalised areas, the main text is fixed.

Can I add an extra message/dedication to my book? - We can only include the information that we prompt. Unfortunately, there isn’t always room for additional messages.

Don’t panic! We never really sell out of our books because they are all made to order, sometimes the system gets confused. Just check the next day and it will be back!

If you want to see the book in full you can order it directly from our website, FromLucy dot com.

We are always sorry to hear that your book has arrived damaged. Please contact us with photos of the book and the packaging it came in and we will do our best to accommodate you. Please note that if you would like any information in the book changing before we send out a replacement, this will require an admin fee to cover the cost of a member of our team having to redo the book by hand.

In most books we do up to 4 kids and adjust grammar and illustrations accordingly. This will be shown in a dropdown option - if there's no dropdown, we only offer the book for one child.

Please contact us ASAP and we will do our very best to change the address. Unfortunately, if it has already left the studio you will have to order again, or wait in the hope that it is eventually returned to us and we will send it again, (please note this can take many weeks.)