It is very important to add your correct shipping address when you place your order. If you enter the wrong shipping address contact us immediately at laura@gingertail.lt

If we are unable to make the change, you will be responsible for receiving the parcel at the address you entered originally. Ginger Tail Jewellery takes no responsibility for goods lost due to incorrect shipping details.

If for any reason your package is returned to us we will re-shipped to you. However, the reshipping may be at an extra cost depending on the reason it was returned to us.

If you are approved for refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Ginger Tail Jewellery ships with efficient global courier services that provide mail-tracking facilities, and we suggest you do the same when sending your items back to us. We are not responsible for items that are lost or damaged during returns.

If you received a defective or damaged item – we apologise in advance, and we will replace this piece as quickly as possible.