Yes, of course, I can do that.

Pls contact me on info@florencejewelshop.com and let me know what your wishes are. Probably I will ask you some questions to get clear what you want.

After that, I design a piece of jewelry for you and you can let me know whether you like it and whether you want things altered.

When you agree with the design and the costs I send you an invoice for 30% of the total costs and after I receive the money I start making the design for you. Again I send you a photo so you can see the result.

After the last 'OK' from your side, I send you the second invoice for the 70% of the costs and the shipping fee. When I receive that money I will send the piece of jewelry to you within 3 working days.

It is important that you take great care of your precious pieces of jewelry.

On my website (www.florencejewelshop.com) you can find all the instructions about using the magnetic clasp and the care instructions under the tab 'advice'.

Your purchase will be sent as follows:

* wrapped in a light white paper
* earrings and small necklaces will be wrapped in an organza bag
* brooches and bigger necklaces will be packed in colored light paper. In the package will be an organza bag.

After this for protection:
The whole package will be wrapped in special protection plastic. It will be placed in a carton and filled up with tube-like white filling material.

The carton is recycled: I decided to do this for the protection of your purchase. From the outside, it is not clear that there are pieces of jewelry in the parcel.

Normally I ship within one to three working days.

There is one exception:
When I have to alter your piece of jewelry and I have to order for the material it can take a bit longer: but also then I will let you know.

95% of the purchases will be sent to you within 2/3 working days.

The length of a bracelet and/or necklace is stated in the description of the listing. You can find there whether it is possible to alter the length of the piece of jewelry.

If you want something altered, pls contact me on info@florencejewelshop.com. Then I show you how to measure the right size for you.

When you want your purchase altered before I send it to , there are no costs.

When you want the length altered after I sended the purchase to you you have to pay the costs of the extra shipping costs to send it back to you.

The standard shipping is registered mail and I send your purchase from the Netherlands. With registered mail, there is a track & trace code.

You can also choose for insured mail, and then your purchase is sent with insurance of a maximum of €500 (or around $550) against damage and loss.

I strongly recommend choosing the update to insured mail, since after I send the purchase to you I am not responsible for any damage or loss. Although I do my utmost to solve any problem with the post company, it is out of my control after deliverance at the Dutch post office.

It is possible to return or change your order under the following conditions:
* you have to let me know within 3 days after delivery that you want to return or exchange your order.
* you have to return the order by registered mail in its original state, within 5 days after delivery. And contact me first to avoid import tax.
* The costs of returning the order in case of change and sending another piece of jewelry instead are for the buyer.
* In case of the returned order has been a 'free shipping' item, the costs of the registered mail will be deducted from the original price.
* for health reasons earrings cannot be returned.
* in case of cancellation or return there is a restocking fee of 20% with a maximum of €20.

The import tax has to be paid by the buyer. When you return an item contact me first to avoid (the return) import tax. In the case that FlorenceJewelshop has to pay for the Dutch import tax returning an item, the costs will be deducted from the original purchase.

On January 1 2021 the UK leaves the EU. The known VAT and import tax regulations will be altered. At this moment (Dec 2, 2020) it is not clear what the regulations will be.

FlorenceJewelshop will follow the new regulations as soon as they are available. Effective 01.01.21 Etsy is now requiring EU VAT fees to be automatically added to purchases.

When you purchase an item of FlorenceJewelshop it will be sent by registered mail the same day or the following day. In the case that the post office is closed in the Netherlands, FlorenceJewelshop will close.

It is the responsibility of the buyer to verify if their post office is working. If the purchase cannot be delivered due to the policies of the buyer's country regulations the consequences are not the responsibility of FlorenceJewelshop, since this is out of our hands.

You can always ask to reserve an item for you (and pay only 10% ) and ask me to send it when things are getting to 'normal'. Pls, contact me first when you want this option.