The buyer is responsible for providing a complete and accurate shipping address which allows for unhindered delivery of the product. The address must be recognized and serviceable through the United States Parcel Service (USPS) or other official carrier. As to the incomplete or inaccurate shipping issues mentioned, the buyer will be charged shipping fees (1) incurred by us for a product returned to our facility and for shipping fees (2) relating to a secondary shipment of the product. Fees 1 and 2 will apply regardless of whether "free shipping" was offered or indicated on the initial order.

Any product return requires the buyer to contact us with their intent, and to gain authorization from us to proceed. We reserve the right to refund the cost of the product less shipping fees.

Any product replacement or exchange requires the buyer to contact us with their intent, and to gain authorization from us to proceed. The buyer assumes the shipping costs for returning the product and the replacement product is then regarded as a separate and independent order.

When your product order is expedited, tracking information is sent to you along with an estimated delivery date. We receive that information also. If your package is lost during transit and we are notified, we will replace the item or issue a refund at our discretion. Packages marked "DELIVERED" are confirmed deliveries by the United States Postal Service. Delivery discrepancies should be reported to your local post office. Note: Packages marked "DELIVERED" are not eligible for replacement or refunds.

Orders can not be canceled, once order has "SHIPPED".