Burning Instructions

- Remove the tag and any decorations on the candle before lighting.
- Trim wick to 1/4''
- Keep candle free of any foreign materials including matches and wick trimmings.
- When not in use, place your candle away from direct sunlight and nearby heat sources.
- Only burn the candle on a level, fire resistant surface that will collect any wax as spilling is expected.
- Do not burn candle for more than 2 hours at a time.
- To prevent possible heat damage on the candle holder or tray that you are using, you should always stop using the candle when there is only 1/4'' of wax left.

DISCLAIMER: Be aware that failure to follow these instructions can lead to inaccurate burning time, heat damage, injuries and fire.

Our decorative candles are designed for decorative use. However, if you do choose to light them up, the burn time may vary due to the irregular shapes and sizes.

Sometimes candles may develop frosting. It is a natural occurrence with soy wax and especially with colored candles. This appears because the wax is trying to return back to its natural form and as a result it begins to crystallize. Please note that it doesn’t affect the performance of the candle in any way.

Yes, wax drip is totally normal and to be expected with sculptural candles. Once the wax has cooled, you can simply remove the excess of wax from your tray or candle holder. Make sure to always refer to our burning instructions before lighting your candles.

Our home decor items are made from Jesmonite (eco-friendly & sustainable water-based ingredient) and are all poured, sanded and sealed by hand in our studio. They also come with cork bottoms to protect your surfaces from scratches.

- Wipe clean with a non-abrasive damp cloth and dry thoroughly.
- Prolonged exposure to water will lead to water marks.
- Do not put in the microwave or dishwasher.
- Avoid dropping as it may break.
- Follow the burning instruction of candles to avoid any heat damage.

Jesmonite is heat and fire resistant but if you are using your tray to burn decorative candles, it is normal to see some white/discoloration on the surface.

Our decorative candles are designed for decorative use. However, if you do choose to light them up, burn time may vary due to the irregular shapes and sizes of our designs. Decorative candles are the total opposite of jar candles. As the decorative candle becomes the vessel itself, the flame is meant to burn more hallow.

Don’t worry this happens to the best of us! If your candle lights for a short period of time, simply use a napkin to soak up the melted wax and it’ll go back to normal. If your candle is not lighting at all, scrape off some of the wax around the wick and try lighting it again. The wax is the fuel to the wick, and there is just too much fuel for the candle to catch.

We do not accept returns or refund.

When the tracking tool indicates that a package was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; please check a second location such as a mail room, community mailbox, front desk, or safe drop location.

We do not issue replacements/refunds on items that have been marked as 'delivered' by postal services or are unclaimed due to unpaid customs. If your tracking information indicates that the package has been delivered but you did not receive it, please contact us immediately and a member from our team will assist you.

You must inspect your order upon reception and contact us within the next 48 hours if you receive the wrong item. You can send us a direct message and must provide a description with photographic evidence of the products and its packaging so we can validate.