Our current processing time is between 3-5 business days (excluding Saturday/Sunday/Holidays). This does not include the delivery time of USPS (or any other shipping carriers you choose for your order) to deliver the package to your doorstep.

All sales are final. We do not accept returns/cancellation/exchange/refund. Therefore, we kindly ask you to carefully read the item description. If you have any questions in regards to the items we sell, please contact us via Etsy message. We will respond to your inquiry within 48 hours.

Items are typically shipped via USPS First Class Mail for domestic orders, unless buyers choose a different shipping method. Buyers are welcome to upgrade shipping upon checkout. Tracking numbers will be provided to you via email once the package(s) have shipped.

Crafted by Levi does not have control over shipping fees. The shipping cost you see on your end is an estimation based on the weight of the package and the destination country.

We use stainless steel post & hypoallergenic post for the earrings. Please refer to each listing for more details regarding the materials. Some items are using different materials.

We are shipping to certain countries at this moment. Keep in mind, buyers are responsible for any customs and import taxes that may apply. Crafted by Levi is not responsible for delays due to customs.

Unfortunately, no. We are not responsible for any lost/stolen packages that have been delivered to the shipping address you put on your order. Lost and/or stolen packages should be addressed directly to the shipping carrier you choose when you placed the order (e.g.: if you choose USPS, then you should file a claim directly to USPS). As a small shop, this is something that we cannot cover and we appreciate your understanding.

We encourage you to upgrade your shipping to USPS Priority Mail and/or Priority Mail Express to avoid lost/stolen packages if your address is prone to lost/stolen packages. Priority Mail and/or Priority Mail Express includes USPS Tracking and up to USD $100 of insurance with most shipments (restrictions apply).

We will not ship your order to an address that is different from the one you put on your order. Please contact us within ONE hour after you placed an order via Etsy message -- if it's more than one hour, $3.00 cancelation fee applies and will be deducted from your total payment.

Please reach out to us via Etsy message. We'll see what we can do.

Unfortunately, we don't accept custom orders at this time.