First, check the tracking for the last update. There may be a notification of a delay and new arrival date.

If the tracking says it has been delivered and you have not received it, please contact us and we will help you trace it!

For untracked international surface shipments, tracking is not available and the wait can be long anywhere from 2-6 months. If you're concerned, please don't hesitate to reach out to us for assurance.

Parcels are insured for loss, so please keep notes on what happened.

We follow shipments and provide periodic updates, especially when tracking shows a possible delay or issue.

Please keep in mind that delivery times may vary depending upon destination and method of shipping.

Keep damaged and broken items and their packaging! Please do not throw anything away so we can file an insurance claim on your behalf.

We take the utmost care in packaging our items for a safe journey. Sometimes, breakage happens. We take this very seriously and do our best to offer a satisfactory solution such as replacement, substitution, and/or refund.

To receive a resolution, please message us and tell us what happened. We will work with you to find the best resolution and describe how an insurance claim works. The claim process is online and easy to fill out.

FREE SHIPPING is a convenience for the shopper! You can see the full cost of an item before purchasing it! Applicable taxes are extra and paid at the time of checkout.

Shipping costs are included in the price according to the furthest domestic and international destination. When shipping costs are less, savings are refunded to the customer.

We select the most appropriate and secure method of shipping and consult with our customers. Generally, we ship tracked and insured unless this service is not available to your country. Note, insurance is not available for some countries and insurance amounts are capped at a value.

Canada 🍁 and U.S.A 🦅
*Chit Chats Express Tracked and Insured
*Canada Post Tracked

Economical International Surface (no insurance, no tracking)
*Canada Post International Surface: 1-6 months

Tracked and Insured:
*Chit Chats International Tracked: 4-21 estimated business days
*USPS Priority Mail International: 7-12 estimated business days^
*USPS Priority Mail Express International: up to 6 business days^

^premium rates apply to shipping upgrades.

A SHIPPING REBATE refunds the customer to offset the delivery costs calculated by Etsy!

The REBATE AMOUNT is calculated by the parcel's size, weight and destination. If a rebate is offered, the amount will appear at the top of the listing. The rebate applies ONLY to that listing.

International Shipping Rebate Levels:
*Up to $200 CAD
*Up to $150 CAD
*Up to $100 CAD
*Up to $75 CAD
*Up to $50 CAD

🍁Free Shipping Across Canada and The U.S.A For the Entire Shop!🦅

🌍 Free Shipping Worldwide For Select Listings and To Eligible Countries!

🌍 International Shipping Rebates - see above FAQ.

Even with free shipping, we can combine purchases for delivery when it is safe and feasible to do so! As you read above, shipping costs are built-into the price so when you order more than one item the cost is based upon shipping each item separately. When we ship items together, it costs less and saves you money! You will receive a refund for shipping overages!

We use environmentally friendly packing supplies such as biodegradable kraft paper, recycled plastic bubble wrap, and biodegradable foam peanuts. Whenever possible, we recycle and reuse cardboard boxes.

Yes, absolutely! We automatically calculate an adjustment for cheaper shipping costs and refund you the difference. This applies to all shipments across North America!

It is also possible to set up local pickup or delivery! Just ask us how!