Our size charts are listed as a product photo on each listing. Please ensure to carefully measure yourself for accurate sizing, as the dimensions can vary across different brands and styles.

You can sign up for our product restock notifications our website at https://onestoprave.com so you are the first to know when it is back in stock! To do this you can click on the product you need and then click "Notify Me When Available" and enter your information. 

Unfortunately, One Stop Rave is not taking any custom orders for fans, accessories, or clothing. If you are interested in bulk custom orders, see if you qualify for wholesale orders at this link: onestoprave.com/pages/wholesale. We will take bulk custom orders on a case-by-case basis.

**PLEASE DO NOT FORCE YOUR FAN OPEN** Always ensure the hand fan is being opened in the correct direction! The “One Stop Rave” lettering on the rib should always be on the right-hand side and the right side up when facing you. If the lettering is upside down on the left-hand side, it is being opened incorrectly. If the fan is forced open in the wrong direction, then this can cause the fabric to be pulled away from the ribs. You can occasionally firmly press the fabric back down on the ribs if you have made this mistake.

We are NOT responsible for damaged fans due to this circumstance. If this does not fix your issue, please reach out to us.

You can check the status of your order at any time inside your account using the Etsy app. Also by the email you used while placing your order. Once the order has shipped, you will receive a confirmation email with your tracking number.

If your item hasn't been shipped yet: Please message us directly with your order number and correct address. To expedite the process, label your message as "Priority: Address Change."

If your item has already been shipped: Once the order is in transit, we're unable to make changes. In this case, please contact the shipping carrier directly. They may be able to assist with address adjustments before delivery. It's important to act quickly to ensure the best chance of successful address modification. We cannot guarantee changes to an order once it's been shipped.

Occasionally, packages may be returned to us by the postal carrier due to various reasons, including but not limited to:
-Unclaimed package
-Denied due to customs charges
-Incomplete or insufficient address
-Damage to shipping label or package during transit
-Package being undeliverable as addressed
-Prohibited import or denied entry by customs
-Addressee has moved

If you notice that your tracking information has been updated to 'Return to Sender,' please contact us immediately.

In such cases, we can:
-Issue an invoice for a new shipment label to your new address.
-Issue store credit minus shipping cost.

*Please note that shipping costs are non-refundable*

We're truly sorry to hear that. To assist you efficiently, please open a case on Etsy and **explicitly mention that your package is lost/missing.** This will trigger Etsy's specific process for lost packages, and we'll work closely with them to help resolve the issue for you. Your prompt action is crucial in helping us address this concern.

Absolutely! Sign up for our text club and newsletter to get 15% off your first order exclusively at https://onestoprave.com. Not only will you get this discount, but we'll also keep you updated on future sales, flash deals, and more. Stay in the loop with all our updates by following us on major social platforms at @onestoprave.

Yes! Join our Supernova Collabs Program at https://onestoprave.com/pages/supernova-collabs to showcase your One Stop Rave gear, earn rewards, and enjoy exclusive perks. Dive in and be part of the OSR community!