I strongly advise you to choose Tracked and Signed For as a shipping option, so your items will be fully insured. Orders over 125 GBP, not including shipping or sales tax, will be automatically upgraded to Tracked and Signed For shipping at no extra cost to you. NOTE: item prices and shipping costs are converted by Etsy to your local currency, but all money amounts are shown here in pounds sterling (British currency) not dollars, euro, shekels or yen.

I post every week day and try to dispatch all items the day after payment is received. Please allow for time differences, if it's noon where you live it might be supper time for me.

Anyone outside the UK will be contacted after their item has been dispatched and told what the package looks like so they know what to expect.

I use both new and re-used packaging materials in order to minimise my footprint on Mother Earth, and almost all of it is recyclable and biodegradeable. I avoid using plastic whenever possible, so expect paper bags rather than plastic ones. Everything is packed well enough to withstand the rigours of the postal system.

Shipping within the UK is First Class unless otherwise stated and should arrive within 3 days of dispatch. Insurance up to £20 is included as standard, and Signed For Delivery with £50 insurance is an option available at checkout.
Shipping anywhere else is via Royal Mail International Small Parcel or Large Letter, and within Europe should arrive in 3-5 working days, everywhere else takes 5-7 working days. However, these times are only guidelines, occasionally shipping can take longer. Insurance up to £20 is included as standard, and Tracked & Signed Delivery with full insurance is available at checkout to MOST destinations.

If an item is bought as a gift I can send it to the recipient if required, but please remember that by law I must mark both the contents and their value on the customs label for any package going out of the UK. And I don't giftwrap things, if you want pretty paper you'll have to do it yourself! :-)

Sometimes, for no apparent reason, packages get held up at Customs. This is not my fault! Usually, it only adds a couple of days to the journey, but if there are complications they will contact you direct.

All the wood I use is well seasoned and sound, but I cannot guarantee against faults forming over time. These can include, but are not limited to, cracks, splits, loose bark and warping. Wood is a natural material and reacts to its environment, so temperature, humidity, wear and tear, and even personal body chemistry can affect it in different ways. If you've treated your item gently, kept it dry, and given it the occasional re-oiling, and a problem still arises within a reasonable timescale then let me know and I may be able to do something about it, but each case is decided individually.

Most of my work is done on a commission basis, so don't be shy if you'd like something specific. I try to offer a good selection on Etsy, but there are so many combinations of items and wood types that it's practically impossible to cover everything. If you see anything you'd like in a different wood or a different size or with a different symbol on just ask and if I think it's do-able then I'll do it for you. :-)

I aim to have all custom items finished and ready for dispatch within 28 days of the order being finalised, and on the rare occasions that this is not possible I will contact you and explain why. For made to order items that do NOT require personalised details I don't need a deposit or payment up front. For personalised items (such as custom bindrunes, initials, etc) I usually ask for a 50% non-refundable deposit before I start work. Personalised items can NOT be returned, so please make sure we are both clear on the details required.

The only limits are your imagination and my skill, so together we should be able to come up with most things.

I don't sell wholesale and the only place you can buy what I make is here on Etsy, from me. I pay myself just over the minimum wage for my time in order to keep my prices low to benefit my customers and clients, not so someone else can sell my items at twice the price I do and pocket the difference.

Everything you see in my listings is original; I write all the words and take every photo, including the ones of leaves and flowers. That means I own the copyright so please don't steal from me and use my work without my permission.