You can be assured that your item is truly 100% handmade and unique, in a smoke and pet free home to reduce unpleasant odors and allergies.
All letters are hand cutted and hand stitched, made from felt, filled with polyester stuffing.

Due to the high volume of orders my turnaround time is never less then 4-5 weeks. Please, check it in my Announcement section. You also have it in the descriptions of the listings, as well during the checkout.
After I start making your order, I usually need 1-2 business day to finish a name banner.

Yes, you can request any color you want, as well the theme. I can combine all the colors and designs you see in my shop. If you have any idea or vision and don't see it in my shop, I would be more than happy for us to discuss it and hopefully make it for you. I always love creating something new!

Absolutely yes! :)

The letters are 4.8 inches (12 cm) tall. The letters are movable so you can expand or contract the banner to your liking.
All information about an item you can find in the description of that item.
My descriptions of the items are very detailed. Please read them carefully, so we can avoid misunderstandings. Please take note on the sizes, dimensions and any other information before purchase! Feel free to contact me if you have any questions.

Yes, you will. Custom made items will not be shipped until I send you photos of your completed order and I get a response from you saying you are 100% happy with your order.
During the whole process I will keep updating you with photos. If you don't like something, we can always change it, replace it or remove it. This way we will be working together.
If you have purchased a custom order and do not respond to any of my attempts to communicate with you, then your order will be made exactly like in the listings photos.

Yes, you will.
In regards to international shipping and registered mail with tracking info, the recipient's PHONE NUMBER is REQUIRED.
Please, during the checkout, provide me with your phone number and the parcel will be shipped out with the tracking info included. Thank you.
If you are buying from the US, you will be able to track your items through USPS once the item leaves Turkey.
While it is still in Turkey you can track your order here:
http://gonderitakip.ptt.gov.tr/
Once the parcel reaches the US you can track it here:
https://tools.usps.com/go/TrackConfirmAction_input

Also, in regards to international shipping all packages require signature. So, every international I send requires signature on delivery as default with the carrier.

Sometimes delivery can take a bit longer, depending on the destination, time of year, your postal system efficiency or delays due to customs.

I am not responsible for stolen and damaged packages while shipping. It is the customers' responsibility to ensure a secure location for their mail.
In case this happened, a customer needs to provide me with some kind of proof or at least a copy of a police report for theft, so I can file a claim with the post office at my end. Stolen mail is a federal crime and it is not taken lightly.

If an address a customer provided me is wrong or if the parcel was Unclaimed and gets returned to me, the buyer must pay to have the package reshipped, even if the original shipping was free.

All my orders are gift wrapped.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees are hard to predict and are paid by the buyer. By submitting the order, you are accepting responsibility for these charges.
As the seller, I am not responsible for these charges or delays.

Please check out these links for more info.

For US residents:
https://www.cbp.gov/trade/basic-import-export/internet-purchases

For UK residents:
www.gov.uk/goods-sent-from-abroad/tax-and-duty
and
personal.help.royalmail.com/app/answers/detail/a_id/143