If your items have not yet started the production process (usually 24hrs), I can make changes to your order. 

Please contact me etsy@carpediemgifts.com

Some of trusted suppliers do offer Expeditated shipping (USPS 1-3 Business days) If available, the option will be at the checkout.

If you are concerned your item might not be delivered in time, reach out to request your complimentary printable card of your item "Coming Soon Just for You" to give to your loved one if your order doesn't make it to you on time.



Please contact me etsy@carpediemgifts.com

With two facilities now to fulfill orders - USA & EUROPE, this means faster delivery times for EU orders. But I cannot guarantee arrival dates. The postal system may experience delays in these special times, particular during specific holidays. Shipping delays are also possible in certain regions.

I don't accept cancellations after 3 hours after purchase or offer refunds for shipment delays. All delivery dates provided are only estimates.

When the engraving option is available, engrave onto the back of the pendant your loved one's name, your wedding date, an anniversary, or anything else you want to remember and keep you close to their heart. The pendants are personalized in the U.S.A. .

The return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

Our team makes every effort to inspect each piece that goes out with care. However in the rare occasion that a mistake is made or a defective item is sent out, please contact me asap with a supporting picture. I will make it right pronto!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to make some customization to your order a small $8.99 fee applies. Note that artwork is sent for approval prior to production.

Care Advice
It's fine to get our jewelry wet! Wear it in the shower or while swimming, just make sure to dry it afterwards!

If the item becomes dirty or tarnishes in some way, clean it using plain soap and water - drying with a soft cloth.

Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.

While wearing, avoid exposure to chemicals (including cleaning agents), and avoid wearing in environments where the item may be knocked.

All the products are made from 316L Surgical Grade Stainless Steel.

Some products have a Gold finish option. 14K products are plated with Rhodium, while 18K products are plated with real 18K yellow gold. We use a high quality electroplating process that means it doesn't rub or flake away easily.

For graphical products, the clear dome is a shatterproof liquid glass-like material that is applied by hand. We do not use any paper or stickers to place designs onto our products!

Allergies
316L stainless steel is low reaction, with minimum nickel content.

For peace of mind, customers sensitive to nickel can pick a product that's finished with 14K or 18K Gold, as these don't react.