We strive to provide quality products and excellent customer service. If there is an issue with your order, please contact us first before leaving a negative review and allow us the opportunity to see if we can resolve any issues that you may have.

Our default free shipping option is USPS Ground Advantage.
Your order will take around 2 to 5 business days to arrive once it leaves our hands.

If you need the item sooner, you do have the option to pay for upgraded Priority Mail at checkout. Priority Mail takes 1-3 business days to arrive once it leaves our hands.

Per our shop policy, we offer exchanges within 7 days of showing delivered. Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

If the item has been personalized we do not offer exchanges.

However, if you have an issue with your order, we want to know about it. Please contact us through Etsy messaging. We are in business to take care of our customers, and we will do everything within reason to make each customer satisfied with their shopping experience.

Per our shop policies, we do not offer refunds.
However, if you have an issue with your order, we want to know about it. Please contact us through Etsy messaging. We are in business to take care of our customers, and we will do everything within reason to make each customer satisfied with their shopping experience.

If the tracking shows delivered but you are unable to find your package please go here https://usps.my.site.com/emailus/s/package-inquiry and start the trace on the package.

You can also fill out a Missing Mail Search Form through this link: https://missingmail.usps.com/ Usually within 72 hours someone from your local post office will contact you.

If your package is still lost then you may file a claim with USPS here https://www.usps.com/help/claims.htm All USPS packages have $100.00 insurance by default.

Or open a case with Etsy https://help.etsy.com/hc/en-us/articles/5745586898199 and then choose your order and then “My order hasn't arrived”.

In the details let Etsy know that USPS has lost your package.

We strongly recommend that parents closely supervise their children when handling our products. Please note that all our 3D printed objects are not suitable for young children, as they may include small parts or break into small pieces, presenting a choking hazard.

This is a 3d printed item. It may have slight imperfections, visible lines, and other minor flaws that are inherent to the 3d printing process. It is possible that some support material may be left behind, bumps and/or lines may be visible after finishing. We do our best to ensure the highest quality of each print before it is sent out. Please note: all pieces come unsanded, unprimed, & unpainted.

Avoid exposing the 3D print to direct sunlight for long periods of time or extreme heat, as this will cause damage and warping to the model. Clean the model gently with a soft, dry cloth to maintain its shine and remove any dust or debris.

If USPS does a "return to sender" on the packge, we will refund your order minus a $5.00 restocking fee. Please feel free to place another order with us and double check your shipping address.

If this was a custom order we will not refund the order and attempt to reach out to you, we will then resend the item after you pay for additional postage. If after 7 business days from first attempt we do not hear from you we will destroy your item.