Due to the custom nature of the items, we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

There are no refunds since every item is custom.

All orders will be processed in our standard 3-5 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 1 business day.

Hemsin is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item. Please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after your order, we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason, the customer is responsible for paying for re-shipment.