HOW TO ORDER:
*Choose the cup capacity of choice in the drop-down menu above.
*Message me about color changes, if you would like to customize.
*PLEASE INCLUDE NOTES AT CHECKOUT IF YOU CHOOSE PERSONALIZATION!
*Include any additional information you would like to make us aware of regarding your order.
*If there are not any notes left during checkout, the tumbler will be made as in the photo with no name on the back.
Hello and Welcome to PinkElla Creations! My name is Amanda. I have been designing and creating personalized tumblers since January 2018. I take great pride in providing high-quality products! Thank you so much for visiting my page! Your purchases, likes, shares, comments, reviews, and all-around support truly mean the world to me! Below you can find some information about my products and answers to some frequently asked questions. Please feel free to message me at any time! I am looking forward to creating an amazing, personalized tumbler just for you!
WHAT MATERIALS DO YOU USE?
I use only high-quality materials, from tumblers to glitter to epoxy. All tumblers are stainless steel, double wall, vacuum insulated with a plastic lid (most lids slide open and closed). Some styles of tumblers come with straw designed just for that size tumbler. The tumblers keep your hot drinks hot/cold for several hours. The glitter that I use is a high-quality polyester glitter that is UV-resistant and solvent resistant, which means that it will never dull. I use a high quality, FDA-compliant, Food Safe, 2-part Epoxy Resin, Counter Culture DIY Epoxy, which leaves a smooth, glass-like shine.
HOW ARE THE TUMBLERS MADE?
Tumblers are made to order, for each customer. This means you get to choose your tumbler's design, color(s), decal, and style from top to bottom! Each tumbler is custom handmade and unique. No two look the same, ever. Even when I use the same colors and styles. Each piece is one-of-a-kind, made just for you. I start with a naked tumbler (bare stainless steel) and apply the materials to create the design of your choice. All work is done by hand with paint or loose glitter, alcohol inks, decals, etc... I do not use spray glitter or glitter dip tumblers. I use the most beautiful, high-quality glitters available; I am a serious glitter addict! There is a huge difference between store-bought craft glitter and high-quality polyester glitter! The tumbler is sealed with multiple layers of epoxy. This means that your tumbler will have a smooth, glossy, durable finish. No glitter flaking off, colors fading, paint chipping off, only a glossy finish over sparkling glitter or paint!
WHAT IS THE TURNAROUND TIME?
Turnaround time varies due to each tumbler being handmade and the number of orders currently in line for completion. This can increase or decrease at any time depending on how many orders I receive. Turnaround time always increases around holidays. I do not sacrifice quality to push orders out the door. So, when I get busy, I increase my turnaround time to make sure that every tumbler is up to my high standards. Tumblers need a sufficient amount of time to cure to ensure durability. I will do my best to get your order out in a timely manner, if you have a specific deadline (birthday, vacation, holiday, etc.…) please let me know so I can be sure to let you know if I can guarantee your order will arrive in time. If your tumbler is needed sooner than the given turnaround time, I may be able to add a rush order fee to get it to you sooner. The MINIMUM turnaround time for rush orders is 5 business days.
HOW DO I TAKE CARE OF MY TUMBLER? To ensure that your tumbler stays amazing, please take note of the following care instructions: DO NOT soak, HANDWASH only, NOT dishwasher safe, NOT microwave safe, and Handle with care. Keep in mind that epoxy and stainless steel are very strong and durable; however, tumblers are susceptible to gravity and can crack or chip if dropped on a hard surface, just like glass would break or stainless steel would dent. However, this is not at all a common occurrence when the tumbler is handled with care. The bottom of the tumbler is left stainless steel to help it become a little more durable for this reason.
REFUND AND RETURNS:
Since I do work with custom orders, there are NO REFUNDS OR RETURNS (unless there is a terrible mistake on MY part; in which I will request that the tumbler be returned to me for inspection, and I will repair it or replace it).
SHIPMENTS
In the instance that an item is damaged during shipping, I am happy to make a claim with USPS. I would need proof that the item was damaged during shipping in order for USPS to accept the claim. This includes photos of the item, the damage, the packaging, and any damage to the packaging itself. These photos will be sent to USPS to be used to file a claim. I will handle the claim as the sender. I have not been in this situation yet and hope not to, but I did ask USPS what to do if this situation ever arose. I want to ensure that all my customers are cared for in case anything were to happen.
Again, thank you so much for visiting my page. Your purchases, likes, shares, comments, reviews, and all-around support truly do mean the world to me! Please feel free to message me at any time! I am looking forward to creating an amazing, personalized tumbler just for you!