We’ve got you covered! Every item is shipped with it’s own Basic Care Guide that will help your new friend thrive! :)

If you receive your order and there are any issues/damages, please message me within 72 hours of delivery with a description/photo of the damage, and I’ll be more than happy to work with you on a return/refund.

Not at all! Moss loves the cold, even grows happily under snow…and trust me, shipping during the winter won’t bother it a bit. :)

“Mosses grow in many different environments, from cold snowy mountains to baking hot deserts. Different species have adapted to survive in extreme conditions. Studies have shown that the lowest temperature they can photosynthesise (turn energy from sunlight into food) is around -15ºC and the highest is around 40ºC. In hot environments like prairies or deserts, one that mosses tolerate heat is by becoming dormant (dried out). Some mosses have even been known to survive temperature highs of 100ºC and lows of -272ºC. That's a resilient little plant right there!”
-Kew Botanical Gardens, https://www.kew.org/

Absolutely! Message the shop and we can happily trim, cut or break (most) any item down to the exact measurements you require for your project.