Customs duty is an obligation and liability of a citizen in your country, so every international buyer should be responsible for any tax and custom duty incurred. Generally, the delay or failed delivery is often caused by the policy of different customs. Therefore, please double check your local customs policy carefully before purchase. I CAN NOT be responsible for any failed delivery that was related to the destination customs issue.

Please BEFORE purchasing item marked as 'Made to order' WRITE TO ME to discuss:
- color and size (if needed)
- time WHEN I can start knitting the order FOR YOU
- time when your order will BE FINISHED
You must understand that I have an order for another person at the same time

If I already bought neccesary materials - I return money without materials costs and all fees (Etsy and PayPal fees);

If I didn't buy yet neccesary materials - I return money without all fees (Etsy and PayPal fees)

I accept cancellations within 24 hours of purchaze. Money refund without all fees (Etsy and PayPal fees);

In the case that the package was returned to the shop due to customer failure to collect it, the funds will not be reimbursed. But we will send the package again with extra shipping cost.

According to the law, the Post has a response period of 30-90 days during which the package will either be located and delivered to you or recognized as lost. If the package is declared lost, you will receive a full refund of the order amount. Please note that all the dates are approximate and beyond my control as I rely on the Postal Service to deliver the package. If the package is eventually located and delivered to you, but after a significant delay, no refund will be issued in that case.