We are open to your custom and personalized orders with a great pleasure. Just send us the picture or description of what you are looking for, and we will do our best to make it for you.
After preparing the item you desire, we would like to show it to you first before shipping and send it to you. However it should be known that custom and personalized orders can not be returned or exchanged unless they arrive to you damaged or defective.

The sizes are noted on the product listing page. If you are still not sure about your perfect size, please don't hesitate to contact us and we can work it out together.

How to care for your pearls and gemstones: Since gems and pearls are soft and delicate, please avoid them from direct contact with chemicals found in perfume or other cosmetics. Store them in the jewelry pouch in a cool and dry place.

How to care for 14k gold-plated jewelry: To maintain the shine of your 14k gold - plated piece, buff gently with a dry cloth. It is waterproof, but it is advisable to remove your gold - plated jewelry before exercising, showering or washing your hands.

Your wholesale requests are welcome. Feel free to message us for any order in detail. Wholesale orders and orders in quantity for 3 or more pieces with a discount available (wedding favors, bridesmaid gifts, special days or parties etc.)

All our items are being delivered in a special gift boxes which we think they are pretty cute. If you want we can take a picture of your package in detail and send it to you before shipment.

To find the perfect size for your necklace, follow these simple steps:

1. Stand in front of a mirror.
2. Use a tape measure to take measurements, ensuring the necklace sits the way you want it to on your neckline.
3. Consider your personal style and comfort preferences when determining the ideal length.
Taking these steps will help you select the necklace that complements your style and fits you perfectly.

Yes, 14K plated products may tarnish over time if not stored in appropriate conditions and exposed to moisture. Additionally, they may darken after a few years. To prevent this, consider the following:

1. Store the products in suitable conditions.
2. Avoid exposing them to moisture.
3. If tarnishing occurs, gently wipe them with a dry and soft cloth.
Taking these precautions will help maintain the appearance of your plated items.

First, please get in touch with us. It's important to note that returned items go through specific procedures when passing through our customs, and it can take 30-45 days for them to reach us. We may need some time as well, as we must wait for the product to arrive and ensure its condition before processing a refund. When you contact us regarding these matters, we strive to resolve the issue as quickly as possible.

If requested, we can prepare clasps and similar parts, which are originally made in 14k gold plated on brass, in 14k solid gold and send them to you. It's essential to consider your country's customs limit in this matter. The price of items made in 14k solid gold may exceed your customs limit, leading to additional taxes. Therefore, it would be more accurate for you to specify your country and contact us first regarding this matter.

No, we do not offer certification for the Akoya pearls we supply in bulk. Certification usually requires a comprehensive examination by gemologists to ensure authenticity and quality. This process incurs additional expenses as the pearls must be sent to specialized laboratories for examination. While certification guarantees authenticity, it also involves extra costs and time.

We understand the importance of certification to some customers. However, to maintain the affordability of our Akoya pearl necklaces, we have chosen not to include certificates, ensuring transparent pricing without unnecessary markups. Our focus is on providing high-quality and genuine pearls at reasonable prices.