We sell items to customers all over the world and cannot always get prices spot on in the listing due to the extra weight of added packing materials. We pack all items with special care and attention for their journeys all over the world. In general we show the maximum price for shipping and always hope it would be cheaper. If the shipping (packing and postage) expenses are lower than you have paid, we will refund the difference between our expenses and your payment immediately when we will receive your notice of the receiving the parcel.

Orders are shipped from England, United Kingdom within 24 hours (in a business day only) after we have received a confirmation of payment.

For standard local (UK) deliveries your goods value over 25 GBP should be delivered with a tracking code within 2-3 business days; goods value up to 25 GBP will be delivered WITHOUT a tracking code.

For standard international (UK) deliveries your goods value over 25 GBP should be delivered with a tracking code within 5-10 business days; goods value up to 25 GBP will be delivered WITHOUT a tracking code.

Unfortunately these are only estimate times as we cannot guarantee postage times with any postal service due to the chance of courier/customs/border delays etc. Customs can sometimes hold items for weeks as they confirm manufacturers and value. Customers should bare this in mind when making their purchases. If items are delayed please contact us and we will make every effort to keep you informed of your packages whereabouts and progress. We can start an investigation for a lost parcel after 21 working days have elapsed after dispatch.

For purchases outside of the European Union import taxes may apply to purchases. Buyers are responsible for investigating and paying any import duties that may be due for importing items into their own countries.

Please bear in mind that UKAmobile is not responsible for delivery fails.

RETURN OF THE CONSIGNMENT (IN CASE OF NON-DELIVERY) IS NOT INCLUDED IN THE CHARGES.
By the terms and conditions of shipping companies you are paying for one-way passage for the consignment and one free re-delivery attempt if the initial attempt to deliver fails. You agree that you will be responsible for the cost a) subsequent re-delivery attempts that you ask delivery company to make, or b) for the consignment to be returned to sender if it has not been delivered.
If the parcel will be returned due to deliver fails and you will not cover return costs we will not be able to receive the returned parcel and parcel will be destroyed by shipping company. Unfortunately, in this situation we will not be able to make a refund.

If the parcel is returned to us by courier for any reason we will hold the parcel in our warehouse for up to 90 days. The buyer is responsible to cover resending costs as additional payment. If the buyer do not wish to pay the additional amount to resend the item, we will dispose the parcel in 7 days when the hold time is passed. Please note that no refund or compensation will be given when the hold time is passed.

For special offers, special listings, combined orders, express delivery and signed delivery these policies might change. Please contact us for more details. Thank you!

If you wish to receive an additional custom order, please let us know and well try to help you finding the specific product.

PRIVACY POLICY

Information We Collect

To fulfill your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly, we may ask you to provide your telephone number for express shipping services.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 6 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.