Bouncy Curly Human Hair Wig| 16inches Lace Closure wig| Glue-less 250 Density

If you are located in the European Union, you normally have the legal right to cancel your order within 14 days without giving any reason.
Important exceptions (please read)
The EU right of withdrawal does not apply to:
● Custom-made or personalized items (physical items made to your specifications)
● Digital products/instant downloads once download/access begins (see below)
Where the right of withdrawal does apply:
● Physical, non-personalised items may be cancelled within 14 days of delivery (see below)
To exercise your right of withdrawal (where applicable), you must inform us by sending a clear message via Etsy messages. Please include:
● your name
● order number
● the item(s) you wish to cancel
● date of purchase / delivery date
Physical products (non-personalised items only) Cancellation and returns
If you purchase a physical, non-personalised item, you may cancel within 14 days.
● The cancellation period expires 14 days after the day you (or someone you nominate) receives the item.
● You must return the item within 14 days of notifying us of cancellation.
Returned items must be:
● unused
● in original condition
● ideally in original packaging
Return postage
Unless the item is faulty or incorrect, the buyer is responsible for return postage. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

1) Refunds
Once the returned item is received and inspected, we will issue a refund within 14 days.
Refunds will cover:
● the item price
● standard outward delivery costs (where applicable)
Refunds will not cover:
● express / upgraded delivery options
● return postage (unless the item is faulty)
Refunds are made to the original payment method.
2) Custom / personalised items (excluded)
The EU right of withdrawal does not apply to items that are made to the buyer’s specifications or clearly personalised.
This includes (but is not limited to):
● items with names, initials, addresses, house numbers, or custom text ● bespoke designs created to order
● custom sizes/colours requested specifically by the buyer

Faulty, damaged, or incorrect items
If an item arrives faulty, damaged, or incorrect, please contact us via Etsy messages within 48 hours of delivery, including photos where possible, and we’ll resolve it as quickly as possible.