If we dispatch you order within the scheduled time (1-2 working days), we are not at fault if your order does not get to you in time for your occasion. We will not refund you. We advise all customers to order early to avoid disappointment.

We do offer a next day delivery dispatch service if you would like to get your item sooner, however this is sent with Royal Mail so the delivery is NOT guaranteed.

It is down to the customer to share all the information that we need for the personalisation. We will not message to ask for more information.

Please leave it all in the personalisation box or notes at the checkout.

It is down to the customer to leave the age that is required, If the customer does not leave an age we will print what is advertised OR -

6-12 Months - Age 1
1-2 Years - Age 2
2-3 Years - Age 3
3-4 Years - Age 4
4-5 Years - Age 5
5-6 Years - Age 6
7-8 Years -Age 7

We will NOT be at fault if the age is not the age you wanted if you did NOT request it.