In case you have received your order a little bit squashed or if the arrangement lost its form, please do not worry. This usually happens during a rough transit, and since our delicate flowers are flexible in a "realistic and natural" way the arrangement might lose its form.

Do not be afraid to play around. You can rearrange and "un-squeeze" all flowers to their initial shape and aspect.

Due to the hand-made nature of our products, and the availability of materials used in our products, your item is not guaranteed to look 100% as in the picture. Please check with us before ordering an item identical to the picture.

We use professional photos and light to showcase all our items' details. To replicate the same luxurious aspect, we advise you to place your items under a light source. Light sources create a beautiful contrast and showcase the most attractive aspects of your item.

All our products are created from artificial: silicone, textile, or other high-quality elements. Some season arrangements might contain natural elements like wood or pampas grass that are proven to last for a long time.

If you have any additional questions regarding the materials we use, please feel free to ask.

We have many floral arrangements perfect for any large or small place, including your living room, dining room, or office.

Our compositions will perfectly go on your TV stand, dining table, kitchen, or island.

If you are unsure if our arrangements are a good fit for you, please leave us a message. We are more than happy to assist you in your decision.

The flowers used in our arrangements are of the highest quality available. Not only do our flowers look 100% real, but we also pay attention to the minor details, ensuring you get the feeling of it being just hand-picked from the garden.

Décor de Paris is not liable for packages that are delayed in transit-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please use the tracking number attached to your order and contact your local shipping carrier directly regarding delays if the package was already scanned in your country of destination.

If you suspect mail theft you can obtain the GPS coordinates of the last scan point by tracking your package. If the package's last scan refers to your country of destination, you should file a mail theft report with your local police department.

If you experience circumstances other then those stated above, make sure to contact us!

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

The best way to make sure that your colors/ custom requests are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and after you place an order.