We accept PayPal and credit cards.
If you don't have a PayPal account, just choose "Pay by credit card" on the PayPal page.

The production of the product takes, on average, 1-5 business days.

After sending the order, you will be notified by a corresponding message with a tracking number for tracking. Need delivery on a specific date? We kindly ask you to inform us in advance - just send your wishes in messages before or after placing an order.

The estimated delivery date will be displayed in the "purchases" section of the Etsy website or mobile app after the checkout process is completed.

Important! In the case when you choose a more advanced delivery method, you should take into account that this does not affect the speed of production in any way. This function will only speed up the delivery of the product after it has been shipped.

Monogrammed items cannot be returned. Only errors due to the fault of the seller are subject to compensation.
Please be careful when placing an order. Indicate only reliable information and do not make mistakes. Attention! Order details are not subject to change after the goods have been shipped.

Crazy horse leather, also known as saddle leather, is made by applying a special kind of wax to the already smooth, full grain leather surface. Wax enhances the fibers of the leather, and when they are scratched or rubbed, the natural color of the leather changes its hue and gives it an antique look.

If the bag or wallet gets wet or you spill something on it the best thing to do is wipe it down with a damp cloth.

Use of a hair dryer is prohibited, as under the influence of high temperature the product will harden and may be deformed.
It is also forbidden to use chemical cleaners, as their composition may change the original color of the product.

While Crazy Horse Leather products are designed to develop scratches to give them a vintage look if you get scratches on the product that you do not like there are ways of getting rid of them. Take a dry cloth and rub at the scratch in a circular motion. This will move the wax coating over the scratch and darken the color back to the original color of the leather.

Over time the product will develop different colorations that will add to the character of the leather. If you want to keep the leather in good condition for years you can treat it with leather cream or wax. This will help with durability and weather resistance.

IMPORTANT! We are not responsible for stolen or lost packages. In the event that you see the status of your package in the USPS "Delivered" system, but cannot find it, you need to contact your local post office. You can also submit an application to your payment bank in order to issue a refund. We are not responsible for stolen or lost packages.
If the package has not been delivered, please contact your local delivery service or post office. Provide them with the tracking number and get more detailed information from the logistics center.

We are not responsible for packages sent to the wrong address you provided when placing your order. We may make certain changes if they are discovered before the time of shipment.

Please check the information carefully when placing an order. We cannot guarantee the cancellation or change of orders after the start of its production. You can always contact us for clarification before placing an order.

Specify the initials in exactly the order you want them to appear on the finished product. The symbols will be monogrammed exactly in the sequence specified in the order notes. No changes are allowed after the item has been shipped.
It also excludes the issuance of returns for reasons if you made a typo or provided erroneous initials.