Files will be available for download immediately after payment is confirmed. If you paid for your purchase on Etsy using PayPal or a credit card, a download link will be sent to you in a few minutes.
To access your digital files from your account:
1. Sign in to Etsy.com and go to Your account via a Web Browser.
2. Go to Purchases and reviews.
3. Next to the order, select Download Files. This goes to the Downloads page for all the files attached to your order.

More help can be found here: http://etsy.me/2HeXnVb

The above doesn't apply to customized items. For customized items, I will share the files with you via Etsy message or email.

The chance of damage to the item is very low.
However, if you were hit by bad luck, please contact us within 24 hours of receiving your package. Submit a photo of the damage to your item. After you provide proof that the product is damaged, we will offer you a replacement for the product you purchased and provide you with a new product free of charge. Or we will refund your payment.

Please note that any request made later than 24 hours without confirmation will not be considered eligible. Glass is fragile by nature - for this reason, all damage that occurs after receiving the product is considered the fault of the recipient.

I do accept returns.

If you decide to return or replace an unused item, you need contact us within 14 days after you get parcel. The item's return is possible if it is in unused condition and keeping original packaging.

The cost of postal delivery is not refundable and buyer pays return shipping.
All duties/taxes/ and import charges will be paid by the buyer. Please note: A tracking number MUST be provided so I can track it. Once returned, I will process the refund.

Items that are not returnable:
Custom and personalized orders
Digital products

We carefully packed every item. We use double packaging, a lot of bubble wrap and foam to immobilize the object and prevent possible damage during transportation.

Several purchases may be delivered separately, depending on the size and shape of the items.

On each product page, you can find estimated delivery dates that show order processing times + standard shipping time.

We're committed to partnering with retailers around the world. We have a special offer for wholesale item's supplies.

Contacts for communication:
steklum2012@gmail.com
+380665260606 WhatsApp & Viber

Our products are basically made of glass, solder, copper foil and finishing chemicals. Items does not require any special care. If necessary, it can be washed with warm water, avoiding coarse or metal sponges. Do not rub seams of copper and black products. You can erase the coating to silver metal.
Copper products become darker over time, since air and humidity will cause the appearance of an oxidizing layer on the surface, as happens with wood, leather and all other natural materials.

If you haven't found in our shop what you have been interested in, or you would like to order in color or size which you want, please, write to us, and we will make it especially for you.
Production time for an individual order takes 1-7 days, after receiving payment of the order.
Most items can be made in a larger size depending on the form. However, even they're doable, we don't prefer shipping that large items internationally as large items are more prone to damage during transit.

Items may be subject to customs fees that you (The Buyer) might be asked to pay for. It is not our responsibility to pay these fees and it is entirely beyond our control. Please familiarize yourself with your country's customs information before making an international purchase.