Due to the custom nature of the item we do not accept returns, exchanges or requests for
alterations after delivery. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if
you specify it in your message. We will always do our best to accommodate your requests!

The best way to make sure that your colors are matched as closely as possible is to send a)
photos or b) links to items or colors that you're trying to match. You can send photo attachments
or insert links in our message conversation both before and after you place an order.

There are no refunds since every item is custom. If an item breaks in shipment we have insured
its value up to $100 and you can submit the claim to USPS online to have that insurance
amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase. Note that when submitting an insurance claim **You MUST
have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 2 to 3 weeks. If you need it SOONER you
can purchase the Rush Order Fee listing in our shop, and these items will be processed in the time you need them by.

CinderellasWishes is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages.

If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a
10% off sale a week after you order we do not go back and refund all previous customers that
10% off amount

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

The wreaths come with metal sawtooth picture hanger hardware attached to the backs and are ready to hang when you receive them!

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before creation and shipment. We do have a photo proof package listing for purchase if you are interested. We also often share sneak peeks on our Instagram @CinderellasWishes_