IMPORTANT, PLEASE READ CAREFULLY!

If you buy an item, I ship within 3 business days.
Please be sure the address you add here is correct!

All the listing are with REGISTERED MAIL with TRACKING as shipping. This means the postal service takes responsibility for all the mails I am sending out.
If you wish your purchased items to be shipped as REGULAR mail what is untracked (and cheaper), please let us know before you make the payment in PM. If you already paid but decided to wish the shipment to be the cheaper (untracked mail) way, we can refund you the difference of shipping cost.

I ship via Magyar Posta Zrt. Postal service takes guarantee for registered/tracked mails only, and they guaranteed a part of the whole value to pay back if a tracked pack had lost.

Later there might be an option for choosing other way than postal mail (like FedEx, or something else).

Once your purchase leaves our hands and enters the Hungarian postal system, I am no longer financially or otherwise responsible for it. I do NOT have control over the post office, and do not have access to any more information than you do with the customs number once it leaves Hungary.

Shipping time within European Union can take 2 to 4 weeks, and to anywhere else can take 3 to 8 weeks. Usual shipping time to the US is about 3-6 weeks.

PLEASE READ CAREFULLY THE SHOP POLICY ABOUT RETURNS!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Bernadett Sass, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@ninasthreads.eu. Alternately, you may mail me at:
Bernadett Sass
Kaszalo street 51. F/1.
Budapest, 1173
Hungary

Before sending any mails via post, please PM me! Thank you!



*** OTHER INFO ABOUT ITEMS ***

My products come from a non-smoking and pet free studio/home.

For the yarns and roving tops I use professional wool dyes only. I wash every single dyed yarns after the dyeing+fixing procedure. I do take care of my items.
Yarn care is written on every yarn labels what you receive with your ordered yarns.

For the embroidery materials I use textile paints, fix the colours as much as it is possible, but for the embroidery items like threads, linens, ric-rac and lace trims, ribbons, I do not recommend washing.

If you have any questions, please PM me or email me!
http://ninasthreads.eu