Unfortunately, custom/personalized orders are non-refundable. In the rare event a refund can be provided, please contact us immediately so we can fix all related issues.

Each item is custom produced, hence is unique and doesn’t look like any of its counterparts. Imperfections in the metal, welding marks, and drill holes only complement the item’s unique features and look. The actual colors of items might vary due to your screen settings, however, rest assured real products look equally great as pictures!

Note please, all our skillets are covered with vegetable oil to prevent rust. Hence, prior to use wipe it with a dry napkin or a rag.

- Put the skillet over a fire and sprinkle its entire surface with vegetable oil, pork (or any other
animal fat), and salt.
- Heat the skillet for 10-15 minutes, remove from heat and leave it to cool.
- Wipe the skillet again with a rag.
- Put on the fire again - pour oil and heat. After the skillet is fully heated, you may start frying.

After the skillet has been used, wipe it with a paper napkin or a rag to make sure no leftovers are left on its surface. Then, use hot water to fully clean the skillet and wipe it dry with a paper napkin. Please, do not use any abrasive materials to avoid scratches. To protect your skillet from rust, sprinkle it with vegetable oil and gently distribute it all over the skillet’s surface. Make sure the layer applied is thin.

Sure, we provide gift wrapping as well as custom inscriptions on the packaging for certain types of products. In case you need any of these services, please indicate your request while placing your order.

Sure, our production has enough capacity to handle wholesale orders! Moreover, wholesalers and drop shippers can benefit from our special offers on wholesale purchases. Please, contact us for more information on prices for products you are interested in.

After you add an item to the shopping cart, please, leave your special requests on personalization/customization in the note to the seller (IconicDesignArt section) located on the left side of your screen layout.

In case you use your skillet for the first time, sprinkle it with oil and heat it for a few minutes. Remove the oil used and pour a fresh portion of the oil. Note please, all foods should be fried on a well-heated skillet.

The price of the item doesn’t cover import duties, taxes, and shipping charges. The buyer is solely responsible for the settlement of such payments. Before placing your order, please check about these additional costs with your country’s customs. Shipping fees are normally charged by the shipping company, hence when picking your item up do not confuse them for additional shipping charges. When shipping none of our goods are marked below their actual value or as “gifts. It’s prohibited according to international government regulations.

Starting from January 1, 2019, Germany adopted the Packaging Act (VerpackG) imposing certain requirements on online retailers (including Etsy stores) selling goods to customers in Germany. The Packaging Act is aimed at improving the recycling and reuse of materials (cardboard boxes, adhesive tape, bubble wrap). It is obligatory to register in the system and create legal keeping relevant records. If any violations are detected, sellers are fined (up to 200,000 euros). As a small business, we are not willing to expose ourselves to such risks, hence we took a decision not to deliver our goods to Germany, We are sorry for any inconvenience in advance.