We accept custom and personalized orders on our existing products.
Precious stones, engravings and chain lengths can be prepared according to your wishes.
Just include a note to the seller during checkout.

If there are any other changes you might like, we will try our best!
Please contact us and we 'll be happy to help!

Infinityjools shop do bulk orders! Please let me know what and how many you are looking for and i will be happy to provide you a discounted price!

We accept unworn/unpersonalized returns and/or exchanges within 7 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on personalized pieces and items on sale.

Please contact us via Etsy Convos:
- Please pack the item carefully.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We know that when you purchase a lovely piece of jewelry, you are more than eager to receive it and wear it. We are doing everything to minimize the production time , so we can have it shipped sooner.
Please keep in mind that during holiday seasons, or due to bad weather conditions or other unpredictable factors, shipping times may vary.
We ship from Greece via DHL or FedEx
Estimated delivery time, from the date of dispatch:

USA:
2-3 business days

Canada:
2-4 business days

Europe:
1-3 business days


AUSTRALIA, NEW ZEALAND and other countries outside Europe:
3-5 business days

PLEASE NOTE THAT EXPRESS SHIPPING MIGHT BE MORE EXPENSIVE OR NOT POSSIBLE FOR SOME REMOTE OR DANGEROUS AREAS.

Every piece of jewelry is something special. It is a part of your life. It is either a reminder of a precious memory, a gift from a loved one, or even that little extra something you give yourself once in a while just because you deserve it!

You should handle your jewelry with care.
Don't use any chemicals to clean them. A simple polishing cloth should do the trick!
Avoid skin creams, hairspray and even perfume to come into contact with your jewelry.
We advise you against wearing any piece of jewelry while bathing, sleeping or during heavy physical activity.
Store your jewelry in a nice jewelry box.

The better care you take of your special ones, the more you will enjoy them!

Solid gold’s value comes from its radiant color and shine. It is also highly valued because it doesn’t tarnish or fade with time.

It is safe for all people with sensitive skin.

375 JEWELLERY A.K.A 9 KARAT YELLOW GOLD

If a gold product contains the hallmark ‘375’, that means your gold is 9 karat – or 37.5 per cent pure.

The remaining 62.5 per cent of the product is an alloy of different metals, like sterling silver.

585 JEWELLERY A.K.A 14 KARAT YELLOW GOLD
‘585’ gold is just one of many different types of hallmarks.

If a gold product contains the hallmark ‘585’, that means your gold is 14 karat – or 58.5 per cent pure.

The remaining 39.5 per cent of the product is an alloy of different metals, like sterling silver.

Customs fees, duties or other taxes may be applied in some countries. Customers are responsible for any extra charges. Please check with your country's regulations before purchasing.